User level: Level 1 (4 points)Hi, I need help with an accidental refund for a TikTok purchase of 7,000 coins worth AED 389.
The refund was completed, but I did not intend to request it. The original payment was made using my brother’s Mastercard.
I would like to repay the refunded amount to the original card, with his permission, instead of keeping the refund.
Can you help me reverse the refund or arrange repayment?
Posted on Nov 4, 2026 2:32 PM
User level: Level 10 (756,437 points)Nov 4, 2026 2:38 PM in response to rimas112
You're best off paying him the refunded money directly. If that's not an option, click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page.
The people on these boards are mostly other customers and don't have inside access to either Apple's or the bank's systems.
(265450)
User level: Level 10 (462,771 points)Nov 4, 2026 5:21 PM in response to rimas112
The original payment was made using my brother’s Mastercard.
In https://support.apple.com/118224 Apple says the funds are applied to the same payment method that you used to buy the item. According to that the refund will be returned to your brother's card and you need do nothing.
User level: Level 10 (105,996 points)Nov 4, 2026 2:39 PM in response to rimas112
Typically that is not possible. You can always try contacting Apple though.
https://support.apple.com/en-us/106932?choose-your-country-or-region=united-states
Originally posted at discussions.apple.com/thread/256388913