User level: Level 1 (4 points)How do I get help with and order and repair already in process. Never have received the phone.
FedEx keeps sending it back to the shipper. Apple has the correct address .
Just got a notice to send in my old phone. I don't have the new one the yet.
Why is there never any real help with Apple?
Posted on Nov 4, 2026 11:55 AM
User level: Level 4 (2,112 points)Nov 4, 2026 8:52 PM in response to maplerose21
Since FedEx keeps returning it, I'd call Apple Support with your order number and ask them to confirm the delivery address and set up a new shipment or a hold at a FedEx location. Ask about extending the deadline to send your old phone back so you don't get charged.
User level: Level 10 (462,771 points)Nov 4, 2026 12:01 PM in response to maplerose21
This support page has information about contacting Apple support and service ➔ https://support.apple.com/106932 If live support options (chat and/or telephone) are available they will show near the bottom left.
- Telephone numbers may only work when calling from the same country.
- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.
- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page https://support.apple.com/119902#zerobalance offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.
With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044
User level: Level 10 (454,138 points)Nov 5, 2026 1:37 AM in response to maplerose21
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User level: Level 10 (105,996 points)Nov 4, 2026 12:03 PM in response to maplerose21
A shipper will send it back for a number of reasons, what did you determine that reason was by contacting Fed Ex?
Originally posted at discussions.apple.com/thread/256388861