User level: Level 1 (4 points)Bought a new phone and sent my old phone back for a credit in the box that apple sent me. My phone came back by fed ex, not sure why
Posted on Nov 4, 2026 11:28 AM
User level: Level 9 (64,078 points)Nov 4, 2026 11:41 AM in response to Realtor612
Please contact Apple Support for further guidance on this issue. If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Originally posted at discussions.apple.com/thread/256388820