Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.

Help with merging Mobile Me with iCloud account (moving purchases)

My wife and I originally started a Mobile me account many years ago and purchased movies, tv shows, etc. We then transitioned to iCloud accounts. How can we merge the old Mobile Me account movies and tv show purchases with our iCloud account? Thanks

1 reply

I don't know much about Mobile Me other than the occasional thread here about all kinds of problems they present when people try to integrate them with modern iCloud accounts. Apple still has the accounts but it's like they have completely forgotten they exist. Here's a few things that in theory might work, but again, I don't know if Mobile Me has the right interface:


In February, 2025 Apple started allowing purchases to be migrated to a different account. This is not available in all countries. If you do wish to migrate purchases, Apple has several lengthy and detailed articles about doing this, including limitations:

- Purchases can be migrated from a secondary to a primary Apple Account to consolidate them. (This feature isn’t available to users in India.) —> https://support.apple.com/117294

- Learn about what purchases and associated content can be migrated between two accounts. —> https://support.apple.com/117267

If you cannot migrate your purchases, or wish to share already purchased items, look into using Family Sharing to continue to be able to use items purchased with one Apple account with other Apple accounts, and for some data sharing features.

- Family Sharing - https://support.apple.com/HT201060

- Set up Family Sharing - https://support.apple.com/HT201088


Failing those, contact Apple and see if you can find somebody who is old enough to remember Mobile Me.


This support page has information about contacting Apple support and service ➔ https://support.apple.com/106932 If live support options (chat and/or telephone) are available they will show near the bottom left.

- Telephone numbers may only work when calling from the same country.

- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.

- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page https://support.apple.com/119902#zerobalance offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.

With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044