User level: Level 1 (4 points)Pls my account has been locked and i have been trying to reactive but unproductivity what can i do how do i get this resolved
Posted on Nov 4, 2026 6:23 AM
User level: Level 10 (462,771 points)Nov 4, 2026 7:38 AM in response to Prosify
Your issue appears to be one that may produce various iTunes/Media and/or App Store disabled or locked messages which refer you to this support article ➞ https://support.apple.com/108100
You must contact Apple to have them resolve this for you. The people on this Community are users like yourself and cannot resolve this for you.
Try clicking on this link provided by Apple specifically for this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option. You can also find this “request reactivation” link in the support article I provided above.
If the special link does not work, try contacting Apple using a method provided at the bottom of this page —> https://support.apple.com/HT201232
User level: Level 10 (124,115 points)Nov 4, 2026 8:48 AM in response to Prosify
Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…
If your Apple Account is locked, not active, or disabled - Apple Support
Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 10 (242,520 points)Nov 4, 2026 6:55 AM in response to Prosify
See the link the following support document. Only Apple support can help you unlock a Media & Purchases account that has been locked.
click here ➜ If a message says 'Your Media & Purchases account has been disabled' - Apple Support
Originally posted at discussions.apple.com/thread/256388714