User level: Level 1 (4 points)Whenever I try to update my apps on my Mac mini it says my password is incorrect and then shows en email address that isn't mine and I've ever seen before. I've changed my password but is there anything else I should do?
This is the email!
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[Edited by Moderator]
Posted on Nov 4, 2026 3:21 AM
User level: Level 10 (462,771 points)Nov 4, 2026 3:41 AM in response to wjpossum2001
Given your description I think it unlikely your account has been compromised, but if you think it has then read this support article --> https://support.apple.com/102560
Was this a new Mac, or did it have a previous owner or has anybody else used your account on this Mac? One reason for being asked for a different account is if somebody else downloaded an app with their account. To update apps you have to be signed in with the same account. Go to the App Store app and check who is signed in at the bottom.
If this is a secondhand computer, it may not have been properly reset for resale --> This support article describes what to do before selling or giving away your Mac. --> https://support.apple.com/102773
Originally posted at discussions.apple.com/thread/256388626