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Please help me get back the money for the subscription Beauty Up-Figur Bearbeiten I didn't subscribe to

Please help me get back the money for the subscription Beauty Up-Figur Bearbeiten I didn't subscribe to

2 replies

Do you have absolutely no idea as to the origin of this charge? If yes, the support article https://support.apple.com/108092 and the related article https://support.apple.com/120164 explain how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).


If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple Account” box is set to “All”. If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ https://support.apple.com/HT204084 Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.


Or do you mean you do recognize this item but didn't intend to subscribe to it? Do you see it in your purchase history? --> https://support.apple.com/118212 In that case click on this link to review the support information about canceling a subscription from Apple. ➔ https://support.apple.com/118428

If you subscribed to this directly with a third party, see: https://support.apple.com/118126 instead. You need to work directly with the vendor, not Apple.


Notes:

• “If you signed up [which involves very intentional steps by you or a user of your device, accompanied by warnings along the way] for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." Note that by using an app like this you are automatically agreeing (always read the fine print) to this happening, are responsible for reading if this will happen, and canceling the subscription before the trial ends. E.g., https://discussions.apple.com/thread/256230049?answerId=261793271022 Exceptions apply in some countries https://support.apple.com/108098

• Deleting an app does not cancel a subscription.

• This thread (particularly posts by Mac Jim ID) outlines complex scenarios regarding subscriptions and trials. ➔ https://discussions.apple.com/thread/256149847


If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ https://support.apple.com/118223 The likelihood of you getting a refund may vary greatly from region to region as provided in section B of https://www.apple.com/legal/internet-services/itunes/ . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: https://support.apple.com/108098


Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> https://support.apple.com/118224

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."




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Billed, but you didn’t buy? - Apple Community


~Katana-San~