Hello! Please help me to write off the remaining funds from the balance.
Thank you in advance for your help
Hello! Please help me to write off the remaining funds from the balance.
Thank you in advance for your help
Posted on Nov 4, 2026 12:47 AM
Nov 4, 2026 2:59 AM in response to alpaut
To empty your balance add an external payment method (e.g., a card) to buy an item (not a subscription) for more than your balance. The difference owed will be billed to your card, leaving nothing in your account.
- Payment types you can use —> https://support.apple.com/HT202631
- How to add a payment type —> https://support.apple.com/HT201266
Alternatively, ask Apple to remove and retain the balance.
- Click on the special empty-balance-request chat link at the bottom of this support article ➔ https://support.apple.com/119902#zerobalance
- General Apple support and service contact ➔ https://support.apple.com/106932 If live support options are available they will show near the bottom left. If numbers show as colored links, click on them for more options.
- With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country ➔ https://apps.apple.com/app/apple-support/id1130498044
If you cannot contact Apple then the first method is the only way to empty your balance. If neither method works then you will have to create a new Apple Account when you are in the new country.
Additional changing account region support article ➔ https://support.apple.com/118283
Responses here come from Apple products users like yourself who cannot empty your account balance for you.
Nov 4, 2026 8:55 AM in response to alpaut
Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…
Contact Apple for support and service
Also if you are changing regions take a look through this article as well…
Change your Apple ID country or region - Apple Support
~Katana-San~
Originally posted at discussions.apple.com/thread/256388555