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BelindaMokako
User level: Level 1 (4 points)

My Apple Account Has Been Compromised

Hello,


I live in South Africa, and last night I received a security notification informing me that someone in Hong Kong was attempting to access my Apple account.


This morning, I received another notification welcoming someone named Melissa, who had apparently joined my Apple Family Sharing account without my knowledge or permission.


At approximately the same time, three unauthorized transactions were made from my bank account through Apple.


I am extremely concerned that my Apple account has been compromised and that someone is using my payment details fraudulently.


I urgently need your assistance to:


  1. Remove Melissa and any unauthorized users from my Apple Family Sharing account.
  2. Secure my Apple account and prevent any further unauthorized access or transactions.
  3. Investigate the three fraudulent transactions.
  4. Arrange a full refund of the money taken from my account without my authorization.
  5. I have never authorized Melissa to join my family account, nor have I approved these transactions.


Please treat this matter as urgent and help me recover my money as soon as possible.


Thank you for your immediate assistance.

Posted on Nov 3, 2026 10:52 PM

2 replies

Limnos
User level: Level 10 (462,771 points)

Nov 4, 2026 3:17 AM in response to BelindaMokako

First, please remember that this is a customer to customer support site. We are not Apple and we cannot actually do any of those things for you. We can, however, provide advice.


Read this article if you think your Apple Account has been compromised. --> https://support.apple.com/102560


Use the information in this article to check your Apple ID device list to find where you're signed in --> https://support.apple.com/HT205064


Related materials:


Personal Safety User Guide

https://support.apple.com/guide/personal-safety/welcome/web > open the Table of Contents and review the articles


An article with general information about security and your Apple ID --> https://support.apple.com/HT201303


Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ https://support.apple.com/HT201232


You can request a refund for the purchases but typically refunds are an exception. While Apple may grant one on a case-by-case basis, you may need to make sure you talk to Apple about making multiple requests. Here's how to request an app or media refund from Apple (From: https://support.apple.com/HT204084 - see the article for more detail.) If you bought this from a third party, see: https://support.apple.com/118126 instead.

1. Sign in to https://reportaproblem.apple.com

2. Tap or click "I'd like to," then choose "Request a refund."

3. Choose the reason why you want a refund, then choose Next.

4. Choose the app, subscription, or other item, then choose Submit.

If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> https://support.apple.com/118428


Read this support article for information about how long it takes to receive a refund (if you are granted one), and how to check the status of a refund for apps or content that you bought from Apple --> https://support.apple.com/HT210904


Ingo2711
User level: Level 10 (93,009 points)

Nov 4, 2026 12:03 AM in response to BelindaMokako

Sorry, but only the official Apple Support can access your personal data, we are all users here and can't do that.

But, there are a few things you should do to gain control again over your Apple Account:

...

  1. Change your Apple Account password. Make sure that you use a strong and unique password.
  2. If you can't change your Apple Account password because it's already been changed by someone else, reset your password.
  3. Go to account.apple.com to update any of personal or security information that isn't correct or that you don't recognize.
  4. On account.apple.com, select Devices and remove any devices associated with your Apple Account that you don't recognize.
  5. Check with your email provider and cellular carrier to make sure that you control every email address and phone number associated with your Apple Account. For example, check with your cellular carrier that SMS forwarding hasn't been set up for a phone number associated with your Apple Account.

...

copied from: If you think your Apple Account has been compromised - Apple Support




You can request a refund from Apple by following these steps:


...

  1. Sign in to reportaproblem.apple.com.
  2. Tap or click "I'd like to," then choose "Request a refund."



3 . Choose the reason why you want a refund, then choose Next.

4 . Choose the app, subscription, or other item, then choose Submit.

...

copied from: Request a refund for apps or content that you bought from Apple - Apple Support


If you are the Family organiser, you can remove this person from the Family group:

...

On the Family Sharing organizer's iPhone or iPad


  1. Open the Settings app, then tap Family. If you don't see Family, tap your name, then tap Family.
  2. Tap the name of the family member that you want to remove.
  3. Tap Remove [name] from Sharing Group.


...

copied from: Leave Family Sharing - Apple Support


You can contact the official Apple Support for your country by phone:


Originally posted at discussions.apple.com/thread/256388533