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tmgrohit
User level: Level 1 (4 points)

Apple Developer Program enrollment stuck in pending, how to restart?

Title: Apple Developer Program Enrollment Stuck in Pending – Need Help Restarting Enrollment

Hello everyone,

I am an individual developer from Nepal, and my Apple Developer Program enrollment has been stuck in Pending since October 27, 2026.

Here is my situation:

  1. Initially, I started enrollment through the Apple Developer app when my country/region was set to UAE.
  2. My Nepali citizenship document was not accepted for identity verification.
  3. I changed my country/region to Nepal and tried using my driving licence, but verification was unsuccessful.
  4. I later obtained my Nepali passport, but the enrollment option was no longer available in the iPhone app.
  5. I continued enrollment through the Apple Developer website using Chrome.
  6. I received an order acknowledgement on October 27, 2026, mentioning processing within two business days.
  7. My account still shows Pending.

I can now see a Withdraw Enrollment button on my enrollment purchase page.

My questions:

  • Can I withdraw my existing enrollment and restart using the same Apple Account?
  • Will withdrawing allow me to complete identity verification using my Nepali passport?
  • Will I lose my existing US$99 payment or enrollment request?
  • Is there any way to manually reset or escalate my enrollment?

I would appreciate advice from anyone who has experienced a similar situation.

Thank you.

Posted on Nov 3, 2026 9:34 PM

6 replies

TheLittles
User level: Level 10 (211,627 points)

Nov 3, 2026 10:11 PM in response to tmgrohit

"I've already done this, but I haven't received any replies from Apple Support. I've invested a significant amount of capital in developing my mobile application, and this unresolved enrollment issue is making me feel confused and demotivated. I'm really worried because I cannot move forward with publishing my app without Apple Developer Program access. Could someone please guide me on how to resolve this issue?"

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eMail Apple Support:

Send Apple a direct eMail about this to [email protected]. Provide them wth screenshots and the URLs of your posts. Le them know what this is all about.


Call Apple Support:

For Financial Assistance, contact Apple Support. We are not Apple. This is a User-to-User forum.  Apple barely reads these forums as it is. So, call Apple Support. Inform the Apple Rep of what is going on here. They’ll see this from their side of the call and will run you through the fix. Apple would likely see thing in your PurchaseHistory. If need be, perform a Screen Sharing Session with the Apple Rep. Use my User Tip: Screensharing your iPhone to Converse with Apple Support: - User Tip


Apple’s Contact Information:


TheLittles
User level: Level 10 (211,627 points)

Nov 3, 2026 9:53 PM in response to tmgrohit

"Apple Developer Program enrollment stuck in pending, how to restart?: [...]My questions: Can I withdraw my existing enrollment and restart using the same Apple Account? Will withdrawing allow me to complete identity verification using my Nepali passport? Will I lose my existing US$99 payment or enrollment request? Is there any way to manually reset or escalate my enrollment? I would appreciate advice from anyone who has experienced a similar situation. Thank you."

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Developer Assistance:

Ask this in the Develop Forums: https://developer.apple.com/forums/. You'll get feedback from someone there who has been through this, themselves.

tmgrohit Author
User level: Level 1 (4 points)

Nov 3, 2026 10:05 PM in response to TheLittles

I've already done this, but I haven't received any replies from Apple Support. I've invested a significant amount of capital in developing my mobile application, and this unresolved enrollment issue is making me feel confused and demotivated. I'm really worried because I cannot move forward with publishing my app without Apple Developer Program access.

Could someone please guide me on how to resolve this issue?

TheLittles
User level: Level 10 (211,627 points)

Nov 3, 2026 10:12 PM in response to tmgrohit

"I've already done this, but I haven't received any replies from Apple Support. I've invested a significant amount of capital in developing my mobile application, and this unresolved enrollment issue is making me feel confused and demotivated. I'm really worried because I cannot move forward with publishing my app without Apple Developer Program access. Could someone please guide me on how to resolve this issue?"

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IMPORTANT:

You should keep Case ID information off your threads. If anyone can access it, then they'll who to whom this account pertains. So, for your Security & Privacy, I have asked the Moderator of these forums to rid of that info in your screenshot.

tmgrohit Author
User level: Level 1 (4 points)

Nov 3, 2026 10:06 PM in response to TheLittles

removed screenshot case ID . thank you

TheLittles
User level: Level 10 (211,627 points)

Nov 3, 2026 10:11 PM in response to tmgrohit

"removed screenshot case ID . thank you"

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You are most welcome. Glad to have helped with that.

Originally posted at discussions.apple.com/thread/256388527