User level: Level 1 (4 points)hello apple support,
my apple account has been disabled in the app store and iTunes, i cannot download and update any apps on my phones.
This is my personal apple account, and i have been using many apps on this device before .
please help me reactivate my account so i can download and update apps again.
Thank you
Posted on Nov 3, 2026 9:25 PM
User level: Level 10 (462,771 points)Nov 4, 2026 3:22 AM in response to dàwööd
Your issue appears to be one that may produce various iTunes/Media and/or App Store disabled or locked messages which refer you to this support article ➞ https://support.apple.com/108100
You must contact Apple to have them resolve this for you. The people on this Community are users like yourself and cannot resolve this for you.
Try clicking on this link provided by Apple specifically for this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option. You can also find this “request reactivation” link in the support article I provided above.
If the special link does not work, try contacting Apple using a method provided at the bottom of this page —> https://support.apple.com/HT201232
User level: Level 6 (19,647 points)Nov 3, 2026 9:28 PM in response to dàwööd
Follow the instructions for the last section callled If your Media & Purchases account has been disabled at https://support.apple.com/en-us/102640
User level: Level 10 (124,115 points)Nov 4, 2026 8:54 AM in response to dàwööd
Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…
If your Apple Account is locked, not active, or disabled - Apple Support
Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…
Contact Apple Support - Apple Support
~Katana-San~
Originally posted at discussions.apple.com/thread/256388522