User level: Level 1 (4 points)Hello, I have an iPhone 16, the base model. The problem is that I have 13 rubles left on my Apple card, which I can’t use to pay for any app, and because of that, I can’t change the region. Please tell me how I can spend these unfortunate rubles and change the region, or, if you can do it, please deduct these 13 rubles from my card. thanks
Posted on Nov 3, 2026 8:00 PM
User level: Level 10 (124,115 points)Nov 4, 2026 9:07 AM in response to shaurka
Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…
Contact Apple for support and service
Also if you are changing regions take a look through this article as well…
Change your Apple ID country or region - Apple Support
~Katana-San~
User level: Level 10 (462,771 points)Nov 3, 2026 8:08 PM in response to shaurka
Do you really mean an Apple Card, i.e. an Apple Credit card? I didn't think those could hold any balance since it is a credit card. I also thought those were not available in Russia.
Perhaps you mean Apple Account balance? If that is the case, to empty your balance add an external payment method (e.g., a card) to buy an item (not a subscription) for more than your balance. The difference owed will be billed to your card, leaving nothing in your account.
- Payment types you can use —> https://support.apple.com/HT202631
- How to add a payment type —> https://support.apple.com/HT201266
However, if your account is set to Russia you cannot use that method, as outlined in https://support.apple.com/126891
In that case, ask Apple to remove and retain the balance.
- Click on the special empty-balance-request chat link at the bottom of this support article ➔ https://support.apple.com/119902#zerobalance
- General Apple support and service contact ➔ https://support.apple.com/106932 If live support options are available they will show near the bottom left. If numbers show as colored links, click on them for more options.
- With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country ➔ https://apps.apple.com/app/apple-support/id1130498044
If you cannot contact Apple then the first method is the only way to empty your balance. If neither method works then you will have to create a new Apple Account when you are in the new country.
Additional changing account region support article ➔ https://support.apple.com/118283
Responses here come from Apple products users like yourself who cannot empty your account balance for you.
Originally posted at discussions.apple.com/thread/256388500