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iMessage activation failed on iPad

imessage activation failed on my iPad. How do I fix?


[Re-Titled by Moderator]

Original Title: iMessage activation

5 replies

Dear Apple Support Team,


I am contacting you because I have lost my iPad and desperately need your help.


I purchased the iPad directly from Apple, but unfortunately I cannot remember the Apple Account email address that was linked to it.


Here are my purchase details:



  • Product: Personalised iPad Wi-Fi


  • Storage: 128GB


  • Colour: Pink


  • Order Number: W1529032040


  • Purchase Location: Apple Trinity Leeds, United Kingdom


  • Proof of Purchase: I still have my original Apple order confirmation and collection details.

I purchased this iPad using Klarna instalments, and I have now paid every instalment in full.


I worked hard to afford this iPad. Unfortunately, my financial situation is very difficult, and I cannot afford to buy another one.


This device means a lot to me, and losing it has been extremely upsetting.


I kindly ask you to please help me:



  1. Identify the Apple Account associated with my lost iPad, if possible.


  2. Help me find or locate my missing device.


  3. Let me know if there is any support or solution Apple can offer in my situation.

I can provide my original purchase receipt and any other information needed to verify that I am the rightful owner.


Please understand my situation and help me if there is anything you can do.


Thank you so much for your time, kindness and understanding.


Kind regards

alnoud225 wrote:
Dear Apple Support Team,
I am contacting you because I have lost my iPad and desperately need your help.
I purchased the iPad directly from Apple, but unfortunately I cannot remember the Apple Account email address that was linked to it.
Here are my purchase details:
Product:• Personalised iPad Wi-Fi
Storage:• 128GB
Colour:• Pink
Order Number:• W1529032040
Purchase Location:• Apple Trinity Leeds, United Kingdom
Proof of Purchase:• I still have my original Apple order confirmation and collection details.
I purchased this iPad using Klarna instalments, and I have now paid every instalment in full.
I worked hard to afford this iPad. Unfortunately, my financial situation is very difficult, and I cannot afford to buy another one.
This device means a lot to me, and losing it has been extremely upsetting.
I kindly ask you to please help me:
1. Identify the Apple Account associated with my lost iPad, if possible.
2. Help me find or locate my missing device.
3. Let me know if there is any support or solution Apple can offer in my situation.
I can provide my original purchase receipt and any other information needed to verify that I am the rightful owner.
Please understand my situation and help me if there is anything you can do.
Thank you so much for your time, kindness and understanding.
Kind regards


You have posted you request for help within an unrelated discussion thread. For your benefit and to avoid complicating an existing discussion with unrelated material, you should instead start a new discussion that will focus upon your problem and the help that you need. To start a new discussion, start with the Ask the Community button:




Contributors within the Apple Support Community (ASC) are all end-users, just like you. Other than the site Moderators, Apple Support neither monitors nor participates within the Support Community.  As such, anything that you post here will not be seen or acted upon by Apple Support.


Should you need to do so, you can instead contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044



Lost Devices


Here is Apple’s advice for lost or stolen devices:

If your iPhone, iPad or iPod touch is lost or stolen – Apple Support

Use the Find My app to locate a lost or stolen device – Apple Support


If the Find My iPad feature was enabled prior to it being “misplaced”, then if active, you would stand a good chance of locating it. 


However, if the feature was not activated prior to being misplaced - or the iPad has been inactive for more than 24 hours, the last known location will not be available - and the opportunity to use technical means to recover the iPad have been lost.



Apple Account / AppleID


If you have forgotten your Apple Account details (AppleID) or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support


Thank you. Nothing worked. I contacted Apple support. Thanks again.

gino531 wrote:
Thank you. Nothing worked. I contacted Apple support. Thanks again.

Hello once more~ You’re welcome and take care.


~Katana-San~