Apple support needs serious work

2 replies

Level 10 (205,348 points)

Nov 3, 2026 2:53 PM in response to jahseh96

jahseh96 wrote:

Where can I lodge formal complaints against Apple support. I have never experienced such incompetence and unhelpfulness in my life.

http://www.apple.com/feedback/

Mac Jim ID

Level 10 (105,996 points)

Nov 3, 2026 3:14 PM in response to jahseh96

You can also contact their Corporate Office:

Apple

One Apple Park Way

Cupertino, CA 95014

(408) 996–1010

https://www.apple.com/contact/

Also note what you consider unhelpful may absolutely be a policy that Apple will not help you with. For example, you may purchase an Apple product from a third party and it is Activation Locked and Apple is not going to unlock the device for you. Certainly that is not helpful to you and may be a frustrating experience, but no one would recommend doing that either, especially if you were unable to return it to the seller.

There are a variety of other issues that Apple will not or cannot help with:

A blacklisted phone. Only the carrier provider could help.
A Carrier locked phone. Only the cellular provider can remove the lock.
Removing a Pending charge due to lack of funds.
Removing MDM software installed by a business. Only the business can remove it, unless they specifically allow user removal which is not likely for most businesses as that defeats the purpose of installing it in the first place.
Recovering photos after a user has chosen to permanently delete them.