User level: Level 1 (8 points)Hi, I had signed up for an annual subscription In-App but now the app has been deleted from the App Store. Can I get a pro-rated refund of my subscription, since I can no longer access the app? What can I do?
Posted on Nov 3, 2026 11:33 AM
User level: Level 10 (242,520 points)Nov 4, 2026 6:19 AM in response to GiancarlaRE
GiancarlaRE wrote:
Thank you for your reply. What if the subscription isn’t populating on the Request a Refund page?
You should see the charge for it there it was being managed by Apple, and linked to your Apple Account.
Also, I found the receipt via my Apple ID but when I report the problem and request for a refund, the app diappears and states there is no purchase eligible for a refund.
In that case you need to contact Apple support directly.
https://getsupport.apple.com They may be able to find the subscription from their side an issue the refund even if the charge is not visible or does not offer a refund correctly.
User level: Level 10 (242,520 points)Nov 3, 2026 12:04 PM in response to GiancarlaRE
Log in to https://reportaproblem.apple.com and request a refund there.
click here ➜ https://support.apple.com/en-us/118223
If the App has been removed entirely, then its possible you may get a refund.
Also, make sure you have cancelled the subscription.
click here ➜ https://support.apple.com/en-us/118428
User level: Level 8 (43,363 points)Nov 3, 2026 3:02 PM in response to GiancarlaRE
Contact Apple Support: https://support.apple.com/contact
User level: Level 1 (8 points)Nov 3, 2026 2:05 PM in response to Phil0124
Thank you for your reply. What if the subscription isn’t populating on the Request a Refund page?
Also, I found the receipt via my Apple ID but when I report the problem and request for a refund, the app diappears and states there is no purchase eligible for a refund.
Originally posted at discussions.apple.com/thread/256388306