User level: Level 1 (4 points)After the new update 27.2, my iPhone's top half of the screen stopped working . Now I cannot switch off using the power button and volume buttons, and i cannot enter the password either. what can i do?
Posted on Nov 3, 2026 10:31 AM
User level: Level 10 (244,490 points)Nov 3, 2026 10:36 AM in response to ritik4545
Force-restart your iPhone:
The operative word here is QUICKLY for the first two buttons, then a long hold for the SIDE button; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem.
User level: Level 10 (199,348 points)Nov 3, 2026 10:40 AM in response to ritik4545
I doubt that it will help, but try a Forced Restart.
https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
More likely, the screen was on the verge of failing before the update, and the extra stress of the update process and restarting the phone pushed the screen over the edge.
Make an appointment at the Apple Store / Genius Bar or take the phone to an Authorized Apple Service Provider to get things fixed.
You can find a list of authorized shops in your area using this link:
Originally posted at discussions.apple.com/thread/256388287