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Kapattığım, eski apple hesabımdaki bir abonelik hala devam ediyor ve iptal edemiyorum./ A subscription from my old apple account that I closed is still ongoing and I can't cancel.

Kapattığım, eski apple hesabımdaki bir abonelik hala devam ediyor ve iptal edemiyorum. İptal etmek istediğimde apple üzerinden alındığı için apple abonelikler kısmından iptal edilmesi gerektiği söyleniyor ancak dediğim gibi bahsettiğim eski hesabım zaten kapatıldı.

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A subscription from my old apple account that I closed is still ongoing and I can't cancel. When I want to cancel, it is said that it should be canceled from the apple subscriptions section because it was purchased from Apple, but as I said, the old account I mentioned has already been closed.

3 replies

If the old account has been properly deleted then it cannot possibly have a subscription running on it. Are you sure you didn't start a subscription with a third party? That will have nothing to do with Apple.


This support article explains how to cancel a subscription from Apple on various kinds of hardware and online ➔ https://support.apple.com/118428 Use the drag-down menu to choose the kind of equipment you have.


Notes:

• “If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.” Exceptions in: https://support.apple.com/108098

• Free trials will usually automatically turn into paid subscriptions unless you cancel in time.

• Many subscriptions are set to renew automatically until you intentionally cancel them.

• If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription has been canceled but will work until the expiration date. "Resubscribe" (or Renew) is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.


You can view your subscriptions here —> https://apps.apple.com/account/subscriptions (requires sign-in)

If you can’t find the subscription that you want to cancel, click here —> https://support.apple.com/118428?device-type=mac#:~:text=canceled%2E-,If%20you%20can%27t%20findnd and review the possibilities:

- Charges for Family Sharing members or additional Apple Accounts you may have will not appear when you are signed into your Apple Account. Search for email “receipts from Apple” or “ invoices from Apple” and get the account names. Issues have to be resolved when signed in with the other account. If using Family Sharing and viewing purchase history under Report A Problem [ https://reportaproblem.apple.com/?s=6 ], make sure the “Apple Account” box is set to “All”.

- Subscriptions made directly with a third party. More about this here —> https://support.apple.com/118126 and here —> https://discussions.apple.com/thread/256248657?answerId=261844889022&sortBy=oldest_first#261844889022

- Linking missing AppleCare plan subscriptions —> https://support.apple.com/102190#linking


If you still can't find a subscription or still have problems, contact Apple Support for your account country ➔ https://support.apple.com/HT201232 (Telephone numbers will often only work when called within-country.)



If you subscribed from the first account then you will have to use that account to cancel the subscription. Unless you can prove to Apple that you are the account owner–which basically you need the sign-in information anyway– they will not let just anybody request something be done using an account.


The question now becomes why can't you sign into the first account? You will have to regain access to it or else your only alternative will be to ask your bank to deactivate your card that you are using to pay for the subscription on the old account.

This article tells you the various ways you can try to discover your forgotten Apple ID --> https://support.apple.com/HT201354 Typically an Apple ID is an email address you have used. If you are currently using a mobile device that is logged into your account, go to Settings and tap your name at the top. Look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.


This article outlines what to do If you forgot your Apple ID password --> https://support.apple.com/HT201487


or go directly to this link --> https://iforgot.apple.com


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: https://support.apple.com/102656#:~:text=If%20you%20can't%20reset%20your%20password,%20request%20account%20recovery ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> https://discussions.apple.com/thread/255401538?answerId=260044580022#260044580022


If you still need help this page provides country-specific Apple Support contact information ➞ https://support.apple.com/HT201232


So as you can see at these photos apple takes 204.00 TL from my bank for monthly. I remembered that because of the amount it's my Gemini plus subscribe but the issue is, at the gemini sub management website says if you want to cancel that you have to it with your account. But i did that sub with my old apple account which is not avilable right now. Also at the second photo as you can see i don't have any subs about gemini or 204.99 amount of payment on my second account. Also could block the apple from my bank account but i cant because it will block me to buy something form app store with my iphone. What i have to do?

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