User level: Level 1 (4 points)Hi, I need help with an unredeemed digital Apple Gift Card which was ordered with Guest checkout (no Apple ID at purchase) and later I have linked this order to my US Apple Account.
However, I found that I entered the wrong recipient email.
I need the support to change the card with the right email address.
Thank you!
Posted on Nov 3, 2026 5:55 AM
User level: Level 10 (462,771 points)Nov 5, 2026 11:10 AM in response to cuitao
The ways in the link I provided are the only ones I know. If they are not working for you then you need to contact Apple.
This support page has information about contacting Apple support and service ➔ https://support.apple.com/106932 If live support options (chat and/or telephone) are available they will show near the bottom left.
- Telephone numbers may only work when calling from the same country.
- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.
- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page https://support.apple.com/119902#zerobalance offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.
With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044
User level: Level 10 (462,771 points)Nov 3, 2026 6:07 AM in response to cuitao
Click on this link to learn how to resend an email Apple gift card --> https://support.apple.com/118401#resend
- "If you sent an iTunes Gift and your recipient can't find the link to redeem it, you can resend them the gift from your iPhone, iPad, or iPod touch or your computer. When you resend an iTunes Gift, the recipient will receive another email with a link to redeem the gift."
- "Cancel a gift
If you want to cancel a gift, you can contact Apple Support up to two days before scheduled delivery."
This support page has information about Apple support and service ➔ https://support.apple.com/106932 If live support options (chat, telephone) are available they will show near the bottom left. Telephone numbers may only work when calling from the same country.
With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044
User level: Level 1 (4 points)Nov 5, 2026 6:48 AM in response to Limnos
thank you for the reply, but the none of the suggestions worked.
I could not find the place to change the TO email address.
I bought the gift card with Guest checkout and specified the To email address.
Unfortunately, I misspelled the email address, and thus the receiver did not receive the code of the gift card.
I need to correct the wrong email address. Is there a way to do so by myself instead of asking help from apple support team?
Originally posted at discussions.apple.com/thread/256388145