Help my Face ID says my true face sensor is broken how to fix on XS max
1221Liam
User level: Level 1 (4 points)
User level: Level 1 (4 points)My face ID is broken
Posted on Nov 3, 2026 3:58 AM
2 replies
Limnos
User level: Level 10 (462,771 points)
User level: Level 10 (462,771 points)Nov 3, 2026 4:06 AM in response to 1221Liam
This Apple Support article is specific to seeing an ‘issue’ or 'disabled' Face ID alert, and explains what to do when you see that notice an issue with a camera. --> https://support.apple.com/105130
Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> https://www.apple.com/retail/geniusbar/ and this one to get a repair estimate —> https://support.apple.com/iphone/repair
If you don't see one of the above messages but do have general issues with Face ID not working properly, explore the list in this article of things to try: https://support.apple.com/HT208114
One person reported that simply cleaning the lens got Face ID working again —> https://discussions.apple.com/thread/255747682
MrBill3
User level: Level 10 (105,133 points)
User level: Level 10 (105,133 points)Nov 3, 2026 4:02 AM in response to 1221Liam
Originally posted at discussions.apple.com/thread/256388079