After purchasing a new iPhone 18 Pro Max, Apple offered me a free 3-month Apple One plan. The offer screen clearly listed the services included free of charge, and Apple TV+ was explicitly among them. No other conditions were mentioned anywhere during activation.
At the time I activated Apple One, I already had an active monthly Apple TV+ subscription. I reasonably expected it to be covered by the free plan, since that is exactly what the offer said. Instead, Apple kept charging me separately for Apple TV+ during the free Apple One period. When I requested a refund, it was denied.
I understand Apple may have a support article saying that existing subscriptions keep renewing during an Apple One trial. However:
This was never disclosed to me at activation. The only information shown was a list of free services that included Apple TV+.
Nothing warned me that I would pay for a service the same screen presented as free.
Apple knew I had an active Apple TV+ subscription. The system could have shown a warning or paused it automatically.
For a company of Apple’s size, I don’t see how this can be an oversight. At the very least it is misleading, and it cost me real money. Charging a customer for a service your own offer presents as included, without any notice, is not acceptable.
I am asking Apple to:
- Refund the Apple TV+ charges made during the free Apple One period.
- Clearly disclose this condition on the Apple One activation screen, so other customers are not misled the same way.
Has anyone else experienced this? Did you manage to get a refund?
