User level: Level 1 (10 points)I was given a free video from Apple
I just don’t know what video I’m allowed to get. You can’t purchase a film video I can’t seem to purchase a TV show that just leaves a music video. Which one? I’m not interested in. I was also given some free rentals that apparently you’re only allowed £4.49. Very confusing.
Posted on Nov 2, 2026 4:47 PM
User level: Level 10 (152,038 points)Nov 3, 2026 3:43 AM in response to terryfromwatford
Buy and/or Rent movies can be selected from the Store tab/section in the Apple TV app. You may alternatively use in-app Search 🔍, but the search results could sometimes be non-Store titles (instead e.g. subscription-only titles).
As future films are excluded per your description, don’t select Pre-Order titles; one of the categories. That will also be listed for titles that this applies to, in the movie description.
Prices vary by title (that is up to the choices of the supplying studio), so your mentioned £ amount is a bit unclear to me. Please refer to the exact phrasing in Apple’s message. Some titles might be out of that range.
Most titles will be available for either buy or rent. A few titles will be buy-only, and a few titles will be rent-only. That is up to the choices of each of the supplying studios.
Buy movies and TV shows from the Apple TV app - Apple Support
User level: Level 10 (105,996 points)Nov 3, 2026 7:13 AM in response to terryfromwatford
It is still not clear where this was gifted to you and what that offer looked like. For example if this was in an email, there would have likely been a redemption code with the instructions to redeem. You would redeem this code in the respective app, for the Apple TV app that is done on an iPhone/iPad by tapping your user icon in the upper right and then choosing "Redeem Code".
Depending on that offer, it may only be valid on the Apple Account where it was granted, so being signed into Apple TV with a different Apple Account may show the redemption code being invalid when entered.
User level: Level 10 (105,996 points)Nov 3, 2026 7:35 AM in response to terryfromwatford
terryfromwatford wrote:
Not sure Apple senior team are looking into it. This was supposed to have been a goodwill gesture. Thank you
You will have to let that play out then. If Apple added it directly to your account and you were able to rent 2 movies for free so far, then it is not an issue of how to rent the movies, it would be an account related matter that only Apple could resolve. There was obviously some conversations previously that resulted in this goodwill gesture and that would be documented by Apple where it will need to be referenced.
I have only used Redemption Codes and being a Developer I can gift codes as a promotion to users and they enter the code in the App Store using the method described and will get the content I gifted for free.
User level: Level 1 (10 points)Nov 2, 2026 10:31 PM in response to Mac Jim ID
Hope this helps Apple gave me a gift off 3 free vidios and 6 rentals £4.49
im saying I don’t know what vidios I can
buy because they told me you can not
have future films just saying, it seems like a worthless gift, especially as it was supposed to be as a goodwill gesture. All it’s done is upset me.
User level: Level 1 (10 points)Nov 3, 2026 3:59 AM in response to Urquhart1244
I understand how to buy and rent with Apple TV. The problem is using the free credits from Apple, they don’t seem to be working. and no one within the management seems to know why. So the problem is being passed further up the line
User level: Level 1 (10 points)Nov 3, 2026 7:21 AM in response to Mac Jim ID
There is no codes. It was applied to my account directly from Apple. six movie rentals £4.49 and and free 3 videos
not movies so far, I’ve managed to rent two movies. can’t seem to get any more. cannot find the videos, apparently it’s for a music video or a TV programme
Not sure Apple senior team are looking into it. This was supposed to have been a goodwill gesture. Thank you
User level: Level 10 (105,996 points)Nov 2, 2026 4:50 PM in response to terryfromwatford
Post the details of the free video/rental offer you are referring to from Apple. I have not seen that one.
Originally posted at discussions.apple.com/thread/256387843