User level: Level 1 (4 points)How do I reset my Apple Watch and I don’t know the account and password
[Re-Titled by Moderator]
Original Title: Reset apple watch
Posted on Nov 2, 2026 3:41 PM
User level: Level 4 (2,112 points)Nov 5, 2026 10:34 PM in response to donte78
If the watch is locked to someone else's Apple Account, a reset will not get past Activation Lock. You can erase it on the watch with Settings, General, Reset, Erase All Content and All Settings, but it will still ask for the old Apple Account. If you bought it used, ask the seller to remove it from their account. If you own it, take the receipt to Apple Support and they can help with Activation Lock.
User level: Level 7 (22,975 points)Nov 2, 2026 3:55 PM in response to donte78
How did this Apple Watch come to be in your possession? Why don't you know the password and account? Do you have the original receipt that includes the serial number?
With answers to these questions, we may be able to offer advice. Also let us know which model Apple Watch this is.
Originally posted at discussions.apple.com/thread/256387824