Can't update or download apps on my iPhone due to a billing issue

Hello~ If you have a pending charge …it must be paid. Do you have a viable payment method on your account? If not …you will need to add one. See below.

Add a payment method to your Apple Account - Apple Support

After the payment has processed then you may ask for a refund…

Request a refund for apps or content that you bought from Apple - Apple Support

Note the refund may or may not be granted. Apple sometimes grants refunds as a courtesy.

If need be contact Apple…

Contact Apple Support - Apple Support

~Katana-San~

There's an item or subscription on your account which Apple wasn't able to get the money for. Click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page.

You'll probably be told to take the actions necessary for that charge to go through.

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A possible reason for seeing this message is Apple cannot find a functioning payment method to use in association with making this purchase, or you owe money for a past purchase but don't have the functioning means to pay for it. Even if you do have adequate Apple Account balance, Apple may require a payment method (usually a credit or debit card) be present on your account (particularly if you are starting a subscription or trial). Even free apps may require the presence of a payment method, although it won't be charged if they are free. In addition, some items cannot be purchased with account balance.

Use the article Add a payment method to your Apple Account - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article: If your payment method is declined in the App Store or iTunes Store - Apple Support has some information about declined payment methods.

Apple Support video with similar information: “What to do if you can’t make a purchase on your iPhone” https://www.youtube.com/watch?v=aKHOJFWOJHk

For information about updating payment methods on various platforms (iPhone, Mac, etc.), click here --> If you need to change or update your Apple Account payment method - Apple Support

If there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card.

If using Apple Account balance to pay for an item, ensure there is adequate balance to pay for the item, including tax if applicable. Read this article about how to check your Apple Account balance.--> Check your Apple Account balance - Apple Support Some purchases may require the presence of another payment method such as a credit card even if the final payment will be made by account balance.

If it is not a payment method issue, Apple may have placed a block on your account for other reasons. In that case do as Apple says and contact them. There is nothing more that anybody on this forum can do than advise you to do that. I personally have found Apple's contact method in this situation somewhat confusing and leading me in circles. Try this:

-Click on this link —> Choose your country or region - Official Apple Support

-Choose your country from the list.

-Scroll down the page to “Get Support” and click on “start now”.

-Scroll down to “Get more help” in the bottom left and click on it.

-What you see will depend upon the support types available in your country. You will hopefully get a chat session.

If that fails to work, this support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support The people on this forum (users like yourself) cannot do this for you.

"Can't update or download apps on my iPhone due to a billing issue: [...]so why can’t I download or update any apps?"

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Why the Issue?

You need at Least one Method of Payment assigned to your Apple Account. This is because free items may start with a payment requirement (i.e. after a trial period ends), and, if you did not stop paying it, Apple cannot go through with providing you the services.

Where to Go: If your Payment Method is Declined in the App Store or iTunes Store - Apple Support

No Success?

C. Contact Apple Support:

For Financial Assistance, Contact Apple Store Support. You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Screensharing with Apple Support:

It may take up to 30 days to get a refund. I basically recommend contacting Apple Support, and then have a talk with them about this, over-the-phone. Use a computer screen and an iPhone, for easy of proving a few things. When you call Apple Support, screenshare your iPhone while the Camera app is open and speakerphone is on. Then, hover your iPhone over the screen, as you get abut troubleshooting this. Let them know what you see. Use my User Tip: Screensharing your iPhone to Converse with Apple Support: - User Tip

I don’t know why it’s like that when it’s your bank but i could update any apps or get new ones for 6 months or more because I forgot to cancel an app I had deleted and never used by one day and was charged almost $100 for a year subscription. I quit using my bank card a very long time ago in there bc they used to be very inconsistent about when the charges went through and I lived paycheck to paycheck and my account would put it through and I’d get bank charges on top of charges from them. So I put enough money every month for the apps I need on the Apple Cash card and have it as my payment method. So since there wasn’t enough money on the card they froze my account. I contacted them so many times any way I could find and was denied a refund over and over. I’ve been a customer, very loyal customer for over 20 yrs and never had an issue until that happened. I was pregnant and needs it cleared bc I wasn’t working and couldn’t pay it and i

nad to be able to take pics or my new baby when he came . They told me Ineexed to call my bank and that they had talked to them which was a lie. When I did talk to a real person they were so rude. And a week

after they told me not to ask them anymore my MacBook died and I had to have a computer bc I was about to start online classes. I was ready to leave apple in the dust. I want them to give us a reason they deny refunds.

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