Prevent unauthorized Roblox charge deduction from Apple Pay on iPhone

Greetings @anri226,

and welcome to this Apple (user-to-user) Community!

Thank you for your post to us here. We'd like to help, yet there's not a lot we can do.

Apple Support is unlikely to see the request you are making here in the community, and no-one here has access to your accounts or details in order to help in that way.

There are links to "Support" at top right, and at bottom left. on this discussion page.

or

Apple Support provides a Billing website: (info. / support / contact options etc.)

Subscriptions and Billing - Official Apple Support

As other family members have access to your device:

If you wish: You can change your settings to require a password for Apple purchases to prevent any accidental, unintended, or unauthorised purchases.

Require a password for purchases in the App Store and other Apple services - Apple Support

Also: Apple now provides a helpful family user guide, and improved parental controls:

Apple Devices for Kids and Families - Apple Support

Purchases on your device require your Passcode and if you give that to someone else to use your device, you have authorized them to make purchases. If you wanted to prevent them from making purchases, Apple offers a variety of tools to do that, but they must be used by you before that purchase is made. Here are a couple of ways that could have been done.

• Require Password for purchase, and this would be one your child does not know.

Require a password for purchases in the App Store and other Apple services - Apple Support

• Use Screen Time restrictions to prevent any in-app purchases.

Turn off Apple In-App Purchases from Screen Time on your iPhone or iPad - Apple Support

• And finally, if you want to completely prevent the use of the App Store for even downloading apps, you can also turn that off in Screen Time.

What I suspect you are seeing now is a Pending charge if it has not been billed to your card. It is not possible to remove a Pending charge or request a refund on a Pending Charge. As pointed out, in most cases all transactions in the App Store are final, but at times Apple may provide a compassionate refund. Only after the Pending charge has been processed would you be able to request a refund to see if it would be granted.

Request a refund for apps or content that you bought from Apple - Apple Support

anri226 wrote:

My child made several purchases of Robux on an iPhone using Apple Pay, which is linked to my bank card. I did not make or authorize these purchases.

Unfortunately you did authorize it by allowing your child access to such a device. Apple’s position appears to be that people need to be proactive about purchases, ensuring that others are not able to make unsanctioned purchases on a user’s account. Note that if you allow—intentionally or not—another person access to purchasing on a device, or through Family Sharing if you are the Organizer, you are taking responsibility for things they do. Apple offers these features to help you avoid this situation:

On your device you can use Screen Time to prevent unintentional or unauthorized purchases from the App Store, in-app, and other Apple services. —> Turn off Apple In-App Purchases from Screen Time on your iPhone or iPad - Apple Support

Also on your device, require a password for App Store and iTunes purchases —> Require a password for purchases in the App Store and other Apple services - Apple Support

Use Screen Time as part of parental controls on your child's iPhone, iPad, and iPod touch —> Set up parental controls to manage your child's iPhone or iPad - Apple Support

Use Screen Time to turn off in-app purchases on your iPhone or iPad —> Turn off Apple In-App Purchases from Screen Time on your iPhone or iPad - Apple Support

If a child made this purchase on their device as part of Family Sharing, consider activating Ask To Buy—> Approve what your child can purchase and download with Ask to Buy - Apple Support

Use Guided Access to permit a person to only use a single app —>

Lock iPhone to one app with Guided Access - Apple Support

This is a user to user support site. The people responding on this support forum are users like you. We have no special access to Apple or your account information. All we can do is guide you to the information Apple provides to all of us. In this support article —> Request a refund for apps or content that you bought from Apple - Apple Support Apple usually says, “Some purchases from the App Store, iTunes Store, Apple Books, or other Apple services might be eligible for a refund.” It says “might” but that also implies some might not be eligible. Apple does not detail its criteria for refusing refunds. Refund terms vary greatly according to country so I strongly suggest that you check them for where you live by clicking on this link Legal - Apple Media Services - Apple then choose your country and language if you are not automatically taken to the correct page version. Refunds are outlined at the end of section B.

Apple's terms of purchase in some countries (e.g., USA, Canada, New Zealand) are clearly "All Transactions are final.” From user comments on this forum it appears that for routine purchases Apple may make limited refunds solely at their discretion and as an exception. Apple can simply say no without having to provide a specific reason. I understand this can be frustrating but by using the service you agree to the terms.

Apple's standard course in this situation is to pay for the item and then optionally request a refund. If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

Sales on the Apple App Store are all sales final. Any refunds granted are a courtesy and not a routine process. When you provided your child your device and passcode you authorized any and all transactions the child conducted.

This sounds harsh and I don’t mean it to be. But I’ve seen posts in the community here of children charging hundreds of dollars and the refund was denied. It’s best to add the safeguards brbo refers to in their post. Good luck!