User level: Level 1 (4 points)I’ve purchased 4 iPod touches that have been refurbished. On all of them I have not been able to sign in to Apple Music. It’s an iPod 7,1. The version of IOS is 12.5.8. Why am I unable to sign in?
Posted on Nov 2, 2026 1:10 PM
User level: Level 8 (43,363 points)Nov 3, 2026 9:01 AM in response to Ace31dsise
That model is classified as “Vintage” which I understand to mean it should be able to access service (at least for now). You might try contacting Apple Support directly: https://support.apple.com/contact
But if Apple didn’t do the restoration, they may not be of much help.
User level: Level 1 (4 points)Nov 2, 2026 1:25 PM in response to Kilgore-Trout
Within the music app it shows Apple Music and prompts you to sign up. At the bottom it says “Already a subscriber?” And it’s a link. I click it then it prompts for my password. I put it in and nothing ever happens.
User level: Level 8 (43,363 points)Nov 2, 2026 1:17 PM in response to Ace31dsise
What happens when you try? And how are you going about it?
User level: Level 8 (43,363 points)Nov 2, 2026 1:42 PM in response to Ace31dsise
This is on the iPod?
User level: Level 1 (4 points)Nov 2, 2026 2:01 PM in response to Kilgore-Trout
Yes. On the iPod.
Originally posted at discussions.apple.com/thread/256387760