Hello,
I am part of a Family created by one of our friends. We are in total 5 Members part of this family.
My question is around the Apple TV subscription that I have just purchased for 1 year and it is Eligible to be shared among the members of the family.
I am the one that is sharing the Apple TV subscription. I checked that by going into Settings - Family - Subscriptions.
If I open the profile of one of the Family Members, e.g Teo - The Apple TV subscriptions appears there with the message written below "Shared by You". Meaning the Apple TV subscription that I pay for is shared by me.
Both members, me and Teo, are in the same region (Romania).
If she tries to connect to Apple TV using the e-mail address that she uses to connect to, she does not have access to the subscription. She needs to pay for it.
Why is that and what can be done so that the subscription can be shared with her as per the family sharing guidelines?