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My iPhone is locked

My IPhone is showing that iPhone unavailable but it’s not showing any time limits

7 replies

Refer to this support article for various methods that you can use to resolve this. --> https://support.apple.com/105090 Which one you can use depends upon your equipment configuration. If you can use the iOS15.2+ method you may not need a computer. If you prefer to watch a video about this go to this web site https://www.youtube.com/watch?v=e0ULNMLj8sM

https://www.youtube.com/v=e0ULNMLj8sM


How to reset your device if you are running iOS 15.2 or later:

1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.

2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
 3. Tap Erase [Device], then tap Erase [Device] again to confirm.

4. Enter your Apple ID password to sign out of your Apple Account on your device.

5. Tap Erase [Device] to permanently delete all of your data and settings.

6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.


If you can't follow the above steps (e.g., you are using an older iOS version), you can use a computer to reset your device, as described in this article --> https://support.apple.com/118430 and https://support.apple.com/118107 .


Whichever method you use will result in erasing the iPhone. You have no alternative. You can, however, restore it from a backup as described in this support article --> https://support.apple.com/HT204184 Some items will restore automatically once you make sure you are signed into iCloud (if you were using iCloud to sync these services).


Here are resources if you are prompted for your username and password and have forgotten them:

https://support.apple.com/HT201354 Note that typically this is an email address you use.

https://support.apple.com/HT201487


If you do not have a computer, use the link https://locate.apple.com/country to find an Apple service location, or ask a friend if you can use theirs. This could be either a Mac, or a PC with iTunes. If your computer doesn't recognize your iPhone, iPad, or iPod, read this support article --> https://support.apple.com/108643



Welcome and thank you for reaching out. 🤗


According to Apple:

If you forget your passcode, try Passcode Reset first. If you can't use Passcode Reset, you can then reset your iPhone or iPad without a computer to regain access to your Apple device. Finally, if you can't use Passcode Reset and can't reset your iPhone or iPad on your device, you can reset your iPhone or iPad with a computer.


If you're using an eSIM on iOS 16 or earlier, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.


If you can't follow these steps, you can use a computer to reset your device.

  1. From your device's Lock Screen, try to enter your passcode until the "[Device] Unavailable" screen appears. 
  2. When you're able to, tap Forgot Passcode? The Forgot Passcode? button only appears if you have an active cellular or Wi-Fi connection and have Find My turned on.
  3. On the Security Lockout screen, tap Start [Device] Reset to confirm.
  4. Enter your Apple Account password to sign out of your Apple Account on your device.
  5. Tap Erase [Device] to permanently delete all of your data and settings. If you use an eSIM with iOS 17 or later, you can also choose to keep your eSIM and erase your data or to delete your eSIM and erase your data.
  6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and setting from a backup if you have one, and set a new passcode.


If you use iOS 17 or later, the Forgot Passcode? option appears when you are locked out, connected to a cellular or Wi-Fi network, signed into your Apple Account, and have Find My turned on.


If you use iOS 15.2 or iOS 16, an Erase [Device] option appears when you are locked out, connected to a cellular or Wi-Fi network, signed into your Apple Account and have Find My turned on.


If you need more help, contact Apple Support directly.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

hemangini97 wrote:
My IPhone is showing that iPhone unavailable but it’s not showing any time limits


You've made too many incorrect passcode entry attempts. You'll need to reset and erase the iPhone 7 to get back in. Hopefully you were synchronizing data to iCloud and/or backing up your phone before you got locked out.

hemangini97 wrote:
If the Wi-Fi and cellular data is not on?

You're going to need to use a computer to wipe your phone then restore it from backup as is detailed in the link Lawrence Finch posted. It doesn't matter if Wifi or Cellular is on on the phone for a computer restore.

If the Wi-Fi and cellular data is not on?

hemangini97 wrote:
If the Wi-Fi and cellular data is not on?

You can't turn it on at this point with a disabled device.