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ryan forrester
User level: Level 1 (29 points)

Procreate app not appearing in App Store purchase history

I purchased the Procreate app for my iPad which I have on my iPad but it doesn't show in my purchases so I cannot download it onto my 2nd ipad that I now need it on. It is the only app that doesn't show in my downloads and in the app store it has the price and not the download cloud to download again.


I checked my emails and cannot find a receipt either but I did purchase it because I have the paid version of it and I only use the one apple account.


Any help or suggestions would be appreciated. I've tried all the troubleshooting and no luck.



Posted on Nov 2, 2026 11:01 AM

7 replies

ryan forrester Author
User level: Level 1 (29 points)

Nov 4, 2026 10:54 AM in response to Kilgore-Trout

Hi Kilgore, thanks for replying. I've figured out the issue. The email was different on the first ipad :)


Thanks,

R

Kilgore-Trout
User level: Level 8 (43,363 points)

Nov 3, 2026 1:33 PM in response to ryan forrester

Try a forced restart on the new iPad. If you see the same results, reach out to Procreate and confirm it is the same app, or if there is any reason it wouldn’t still be available as part of your original purchase.

Kilgore-Trout
User level: Level 8 (43,363 points)

Nov 2, 2026 12:14 PM in response to ryan forrester

How long have you had it? And in the app you have, what version is indicated? And what specific app is it (Procreate makes at least three).

Kilgore-Trout
User level: Level 8 (43,363 points)

Nov 2, 2026 11:14 AM in response to ryan forrester

How does it show up in the app store on the iPad that already has it installed?

ryan forrester Author
User level: Level 1 (29 points)

Nov 3, 2026 1:20 PM in response to Kilgore-Trout

Hi, I've had it since since 2022. It's version 5.4.14 and it is the Procreate app and the only version I see of it in the app store. When I go into the app store with the ipad that it is on it says "open" but with the 2nd ipad I am using the same apple account but it says the price. Every app that I have downloaded is in my list on both ipads except for Procreate.

ryan forrester Author
User level: Level 1 (29 points)

Nov 2, 2026 11:21 AM in response to Kilgore-Trout

It shows the price, not the upload cloud like all my other apps.

Kilgore-Trout
User level: Level 8 (43,363 points)

Nov 4, 2026 12:06 PM in response to ryan forrester

Actually that would be your Apple Account, but yeah, makes sense

Originally posted at discussions.apple.com/thread/256387697