User level: Level 1 (4 points)My iphone 18 pro keeps freezing . I have the latest software. My ipad and air mac work fine. I have rebooted phone many many times and then it works for a few hours before freezing again. I deleted my VPN. Do I just need to get a new phone as this is a lemon?
Posted on Nov 2, 2026 9:23 AM
User level: Level 7 (22,975 points)Nov 2, 2026 9:42 AM in response to judithfrombratenahl
If restarting does not help, I advise you to make an appointment at your local Apple Store Genius Bar. They can run diagnostics. You can then make the decision about returning it. You have 14 days.
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 1 (4 points)Nov 2, 2026 9:47 AM in response to Carol B.
Why would I only have fourteen days? If it doesnt work I am covered for one year
Originally posted at discussions.apple.com/thread/256387625