Refund rejected for accidental Welmi app yearly subscription

333H wrote:

Hello. I need your urgent help. My child accidentally clicked and purchased a yearly subscription for the app 'Welmi'. This is a huge financial mistake for me, and I absolutely cannot afford it right now. The automated system rejected my refund request, but this was an honest accident and we do not use this app at all. Please, could you review this manually or escalate this to a Senior Advisor who can help me fix this financial error? Thank you so much.

Official Apple Support Community

We can't help you here. This is a user to user only forum, NOT Apple Support. You've requested a refund and were denied. Only Apple can give you a refund and no one on this user only forum is in any way associated with Apple.

Apple's policy is "all sales are final." See this and you can try again, but if Apple denies it a second time, that's all you can do --> Request a refund for apps or content that you bought from Apple - Apple Support

You should take the steps to ensure your kid cannot buy things in the App Store. You didn't say if they did this on their phone or your phone. If your phone, you shouldn't let you kid use your phone. At a minimum, you need to requires your Apple Account Password to buy anything, and your kid should not know what the password is. This will help you with that --> Require a password for purchases in the App Store and other Apple services - Apple Support

If this was done on your kids phone, you need to use Parental Controls and Ask to Buy --> Set up parental controls to manage your child's iPhone or iPad - Apple Support