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yok165
User level: Level 1 (4 points)

Accidentally declined a refund for renewing an Apple TV subscription

Subject: Request for Assistance – Refund Denied for Unintended Apple TV Subscription Renewal


Hello Apple Community,


I would like to ask for advice regarding a refund request that Apple recently denied.


A while ago, I signed up for a 3-month free trial of Apple TV offered by Apple to eligible users. At the time, I only intended to try the free service and had no intention of continuing with a paid subscription.


However, after signing up, I completely forgot about the subscription because I rarely used Apple TV and had not watched any content on the platform. I was therefore unaware that the free trial had ended and that my subscription would automatically renew, resulting in a charge of ฿249 to my payment card.


I immediately requested a refund after noticing the charge, explaining that the renewal was unintentional and that I had not been actively using the service. Unfortunately, my refund request was denied.


I genuinely did not intend to continue the subscription, nor did I knowingly agree to pay for another billing period. I understand that subscriptions may renew automatically, but I feel it is unfair to be charged for a service I did not intend to continue or use.


Could someone from Apple please explain why my refund request was denied and whether there is any way to have my case reviewed again?


I would sincerely appreciate your help and consideration.


Thank you.

Posted on Nov 2, 2026 7:58 AM

3 replies

vazandrew
User level: Level 8 (41,662 points)

Nov 2, 2026 10:04 AM in response to yok165

When you sign up for any trial you are initiating a subscription with a trial period, that will be the case for any platform. It will bill to the card when the trial period is over and it is recommended to cancel at least 24 hours prior to the billing date to avoid a charge. When signing up it notifies that it will bill when the period is over and the renewal date is also listed in the Apple account, under subscriptions. I also set reminders personally so I am on top of all charges and can make sure I cancel when necessary.


When you request a refund it is always under Apple's discretion as to whether it is accepted. You are free to contact support to see about an appeal but there is no guarantee.



Rudegar
User level: Level 10 (187,102 points)

Nov 2, 2026 8:08 AM in response to yok165

there are nobody from apple around these parts


these forums are user helping other users like yourself, it's sort of going to a physical apple store and asking other customers their advice


This is a user helping users with tech questions forum, we are not apple and apple do not read your posts here


but the auto renewval is pretty much standard procedure these days


had the issue with xbox music and microsoft (had to their their chat support guy to help because the cancel page kept timing out, had the issue with amazon prime, had the issue with other streaming services too


suppose one could push for a requirement for such subscriptions to continue from trial to normal, requiring confirmation. to be set in law in the country one reside in



Originally posted at discussions.apple.com/thread/256387586