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pending charge of $34.99 for "AI Membership-Yearly" (Order ID:*** ). I deleted the app immediately after subscribing and did not intend to purchase it.

Hello, I am trying to resolve a pending charge of $34.99 for "AI Membership-Yearly" (Order ID: ***). I deleted the app immediately after subscribing and did not intend to purchase it. Since the transaction is stuck as pending, the automated website hides the item and disappears when I select the 'Request a refund' option. Could you please manually cancel this pending balance from your end so that my App Store access can be restored? Thank you.




[Edited by Moderator]

3 replies

The people on these boards are mostly other customers and can't. Click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page.


You'll probably be told to let it go through and then request a refund.


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A pending charge may mean you have something such as a subscription trial that transitioned to a paid subscription but there was no method available in your account to pay for it. This support article about how apps, content, and subscriptions from Apple are billed How apps, content, and subscriptions from Apple are billed - Apple Support says:

“If none of your payment methods can be charged, your account shows a negative balance. You can't buy, download, or update more apps or items until you update your payment method. ”

You can contact Apple ( Contact Apple Support - Apple Support ) but the standard resolution in this case is to pay what you owe and then optionally request a refund.

- Refer to Payment methods that you can use with your Apple Account - Apple Support to find out what payment methods you can use.

Read this article about how to add a payment method to your Apple Account -->Add a payment method to your Apple Account - Apple Support You can also add money to your account balance by redeeming an Apple Gift Card or App Store & iTunes gift card --> Redeem your Apple Gift Card, App Store Card, or App Store & iTunes Gift Card - Apple Support


If this is the result of an unwanted subscription, read this article --> Cancel a subscription from Apple - Apple Support You will likely still need to pay for any amount owed.


This article tells you how to request a refund for apps or content that you bought from Apple -->

Request a refund for apps or content that you bought from Apple - Apple Support

- Note that If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again."

- Go to this page Subscriptions and Billing - Official Apple Support to find out how to view your purchase history, cancel subscriptions, request refunds, and for related purchasing services.




Welcome:


We here are fellow Apple users w/o any access to your account.


For account-specific assistance, you’ll need to contact Official Apple Support.