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Не удается обновить способ оплаты Apple ID для подписки App Store

Тема: Ошибка способа оплаты / Проблема с обновлением платежной информации для подписки ChatGPT Plus


Здравствуйте, команда поддержки Apple,


Я пишу, чтобы запросить помощь с моим способом оплаты Apple ID.


Ранее я приобрел подписку ChatGPT Plus через App Store. В октябре подписка была настроена на автоматическое продление, но платеж не прошел, потому что в то время на моей карте было недостаточно средств.


Теперь я внес достаточно средств на свою карту и хочу оплатить подписку и обновить свои платежные реквизиты. Однако система не позволяет мне добавить или обновить мою карту. Вместо этого я получаю сообщение об ошибке, в котором мне предлагается обратиться в службу поддержки Apple.


Не могли бы вы проверить статус моей учетной записи и устранить это ограничение, чтобы я мог обновить свой способ оплаты и продлить подписку?


Спасибо за вашу помощь.


С наилучшими пожеланиями,

Мамедов Акмаль

3 replies

In another post you were told: "You can’t add a payment method if your account has unpaid balances, a pending purchase"


That is incorrect. If Apple thinks you owe them money then you must pay using some method, one of which would be to add a payment method to your account. Read the links below about various ways to pay for items in the iTunes and App Stores.


- Add a payment method to your account. See this article about payment methods that you can use with your Apple Account --> Payment methods that you can use with your Apple Account - Apple Support then see this article about how to add a payment method to your Apple Account --> Add a payment method to your Apple Account - Apple Support


- You can use the previous added payment type to go one step farther by optionally using it to irreversibly add funds to an Apple Account balance instead of having the card charged each time.

Click here --> Add money to your Apple Account balance - Apple Support

If no option is shown to "Add Money to Account" using this method (you only see using gift cards) then it may not be available in your country. Use a gift card instead.


- This article outlines how to redeem an Apple Gift Card or App Store & iTunes gift card --> Redeem your Apple Gift Card, App Store Card, or App Store & iTunes Gift Card - Apple Support


- You could also look into joining a Family Sharing group where the family Organizer's payment method is used. To learn how to join a Family Sharing group, read the section "Join a family group" in this support article --> How to set up Family Sharing on your iPhone, iPad, or Mac - Apple Support


However, I notice you are posting in Russian. If your account is set to Russia as a country, you cannot currently use a payment method other than Apple Account balance. Read: About billing for Apple subscriptions and digital purchases in Russia - Apple Support



Welcome and thank you for reaching out. 🤗


You can’t add a payment method if your account has unpaid balances, a pending purchase or a region mismatch.


Make sure your billing address matches your region, clear any pending charges and try again.


Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.


If it still fails, contact Apple Support directly.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer