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Unable to download アパ直 App from Japanese App Store on iPhone 18 Pro Max

Unable to Download アパ直 App from Japanese App Store on iPhone 18 Pro Max (iOS 27.2)


Hello Apple Community,


I am experiencing an unusual issue when attempting to download the アパ直 (APA Hotel) app from the Japanese App Store on my iPhone 18 Pro Max running iOS 27.2.


Issue Description:

When I tap the "GET" button on the app's App Store page, nothing happens. The button remains unchanged, and the download does not initiate. There is no loading indicator, authentication prompt, or error message.


Interestingly, this issue appears to affect only the アパ直 app. I can download and install other free and paid apps from the same Japanese App Store without any problems.


Device Information:

  • Device: iPhone 18 Pro Max
  • iOS Version: 27.2
  • App: アパ直 (APA Hotel)
  • App Store Region: Japan


Questions:

  1. Has anyone else experienced this issue with the アパ直 app or other specific apps?
  2. Could this be related to an app compatibility issue with iOS 27.2, or a problem with the App Store listing?
  3. Are there any recommended troubleshooting steps to resolve this issue?


I have also attached a screen recording in an animated GIF demonstrating the problem.


Any suggestions or assistance would be greatly appreciated.


Thank you in advance for your help!

1 reply

There's a list of things you can try in this support article: If you can’t download or update apps on your iPhone or iPad - Apple Support One of the easiest is restarting your device and if none of the ones in the list apply then contact Apple.


I presume your account is set to a store country that has the app (probably Japan).