Не подключается к интернету

Welcome and thank you for reaching out. 🤗

According to Apple:

If your device has network connectivity issues, check for VPN and other third-party security software

Third-party security software that monitors or interacts with network connections can potentially block some connections, such as those required to access the internet or communicate with other devices on your network.

Identify network connectivity issues

If VPN (virtual private network) software or other third-party security software has been installed on your device, connectivity issues such as these could be related to that software. 

As detailed in the linked articles, these issues can also have other causes.

• Your device can't connect to the internet or can't connect to Wi-Fi.
• Your device can't back up to iCloud or can't use Time Machine.
• Your device can't turn on or sign in to iMessage or FaceTime.
• Your device can't connect to other Apple services such as the App Store or iTunes Store.
• Your device can't communicate as expected with devices on the network, such as to transfer data, use AirPlay or use certain other Continuity features.

Try these solutions first

• Make sure that the date, time and time zone are correct on your device and learn what to do if you can't change these settings.
• Make sure that your device is using the latest software updates.
• Restart your device. You might also need to restart your modem and router.
• Connect to a different network to find out if the issue is specific to your network. If it is, your internet service provider or network administrator might be able to help. You can also check for Wi-Fi and Bluetooth interference, especially if the issue is intermittent.

Check software and related settings

These changes could affect connectivity from your device. If your device is managed by your organization or configured for access to their apps and services, you might be unable to make changes and should consult them before proceeding.

Check for these types of apps

If you don't know what VPN or other third-party security software you might be using, check your device for these types of apps. They're available from many different vendors and have many different names. Words like Anti, Alarm, Firewall, Mechanic, Malware, Protection, Security, Shield, Spy, Trust, Virus or VPN might be part of the name.

• VPN apps
• Firewall apps
• Antivirus apps
• Parental-control apps
• Content blockers

On iPhone, iPad, Apple TV or Apple Vision Pro, look for such apps on the Home Screen. On Mac, look for them in the Applications folder and elsewhere in the Finder. To aid your search, you can use Spotlight on iPhone or iPad, use Spotlight on Mac or use Spotlight on Apple Vision Pro.

If you find any such apps:

• Use the app to turn off its features, then see if the issue continues.
• If you don't recognize an app or aren't sure how to use it, contact its vendor for more information or delete the app. 
• If you subscribe to an app that you want to delete or stop using, cancel your subscription.

Check for these settings

Whether or not you're using any of those types of apps, changes might have been made elsewhere in your device's settings. To find out, search within settings for these words: VPN, profile, firewall and filter.

• On iPhone or iPad, open the Settings app, then swipe down to reveal the search field.
• On Mac, choose System Settings (or System Preferences) from the Apple menu, then use the search field in the corner of the window. Check for related login items as well.
• On Apple Vision Pro, open the Settings app, then use the Search field at the top of the sidebar.
• On Apple TV, open the Settings app, click General, then check for settings in the VPN & Device Management section, if available.

If the setting isn't managed and required by your organization, you can turn it off, change it or delete it. For example, on iPhone or iPad, you can tap a configuration profile, then tap to confirm that you want to delete it. On Mac, you can select the profile and click the Remove (–) button below it. However, if the software that created the setting is still in use, the setting might return later.

After making changes, restart your device. If the issue continues, reset network settings on your iPhone or iPad or reset network settings on Apple Vision Pro. Then restart and reconnect to your network. On Mac, you can reset network settings by switching to a new network location in Network settings.

If you need more help, contact Apple Support directly.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Disable VPN

VPN or proxy connections might prevent your device from contacting the update servers.

Contact the VPN Service provider and disable it for the time being. In some cases, if the VPN server or network is configured to block certain domains or IP addresses, it might inadvertently block Apple's update servers. This could prevent your device from connecting to Apple's servers to download the update. Make sure that the VPN settings do not block Apple-related services.

Check internet connectivity.

Your device is probably not connected to the internet. There are a few steps you can take to verify the connectivity of your device.

You may test the internet connectivity in two ways...

1. Firstly, you can open a web browser on your device. When you open a web browser, the initial page that loads is typically based on your browsing history or cookies. To further confirm the connection, you can tap on any link on that website. If the link opens and displays the corresponding content, it confirms that your device is indeed connected to the internet. See the pic below
   1. 
2. Another method to check internet connectivity is by opening a specific application that requires an internet connection. WhatsApp is an example of such an application. When you launch WhatsApp, it immediately attempts to establish a connection with its servers to synchronize your chats and display any new messages. If you can see your chat conversations and receive real-time updates, it indicates that your device is connected to the internet. See the pic below
   1. 

Connecting to Wi-Fi is the initial step, followed by establishing an internet connection. 

However, it's important to note that connecting to Wi-Fi does not automatically guarantee an internet connection. If you are unable to connect to Wi-Fi, the issue may stem from settings on your iPhone or the router/modem.

On the other hand, if you are unable to establish an internet connection despite being connected to Wi-Fi, the problem is likely related to the settings on your router/modem. In such cases, it is advisable to promptly contact your Internet Service Provider (ISP) for assistance.

Check Router Settings

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...

Connecting to Wifi is the first part and then getting connected to the Internet is the second 

1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

Contact ISP or Carrier

For your Internet connection. 

• Over Cellular: contact your Carrier (Cellular Service Provider). The agency that issued the SIM to you
• Over WiFI: Contact your ISP (Internet Service Provider), the agency that provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

Update options: 

There are only 2 ways to update an iOS/iPadOS. Know how to...

• Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
• Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)

Alevapf wrote:

После обновления ios 27.2,

Не все проблемы, с которыми сталкивается пользователь на своем устройстве, можно связать с обновлением iOS. iOS 27 или более поздняя версия могла совпасть с тем, что вы испытываете, но это не означает, что проблема была вызвана iOS. Совпадение по времени само по себе не является доказательством причинно-следственной связи.

Если бы причиной была сама проблема с обновлением, то на всех устройствах, работающих под управлением той же версии iOS, наблюдалась бы одинаковая проблема. В таком случае форумы были бы завалены бесчисленными сообщениями о той же неисправности, создав неизбежную волну жалоб, которую невозможно было бы проигнорировать.

Отсутствие столь многочисленных сообщений убедительно свидетельствует о том, что проблема не является общей, системной проблемой iOS 27 или более поздних версий, а скорее чем-то специфическим для конкретного устройства, его конфигурации, установленных приложений, настроек, оборудования или другого взаимодействующего фактора.

Короче говоря: возможно, появление iOS 27 или более поздней версии — это совпадение по времени, но нет оснований полагать, что сама iOS спровоцировала проблему просто потому, что она появилась после обновления.

Посмотрите, что делает каждое обновление: О обновлениях iOS 27, О обновлениях iOS 26, О обновлениях iOS 18, О обновлениях iOS 17, О обновлениях iOS 16, О обновлениях iOS 15, О обновлениях iOS 14, О обновлениях iOS 13, О обновлениях iOS 12, и так далее...

Функция Wi-Fi Assist в такой ситуации вам не поможет. Wi-Fi Assist предназначена для решения проблем, связанных со слабым сигналом Wi-Fi, а не с полным отсутствием подключения к интернету.

В статье Apple основное внимание уделяется силе сигнала Wi-Fi, а не общему доступу в интернет. Функция Wi-Fi Assist на iPhone и iPad автоматически переключает устройство на сотовую связь при ослаблении сигнала Wi-Fi, даже если технически соединение Wi-Fi всё ещё есть. Это может быть полезно, если вы сталкиваетесь с медленной загрузкой или обрывами соединения по Wi-Fi.

Ключевое отличие здесь — доступность интернета. Даже если вы подключены к сети Wi-Fi, сигнал может быть настолько слабым, что не обеспечивает стабильного интернет-соединения. Вот тут-то и пригодится Wi-Fi Assist. Он распознает плохое качество Wi-Fi и берет на себя управление подключением, используя ваши мобильные данные для поддержания интернет-соединения.

Поскольку функция Wi-Fi Assist включена по умолчанию, ваше устройство может незаметно расходовать ваш лимит мобильного трафика, если вы часто находитесь в местах со слабым сигналом Wi-Fi. Если вы в основном используете Wi-Fi и хотите избежать неожиданного расхода мобильного трафика, вы можете отключить Wi-Fi Assist в настройках.

Короче говоря, функция Wi-Fi Assist отдает приоритет стабильному подключению к интернету, даже если это означает переключение на мобильный интернет, когда Wi-Fi становится ненадежным.

Функция Wi-Fi Assist включена по умолчанию. Если вы не хотите, чтобы ваше устройство iOS оставалось подключенным к интернету при плохом Wi-Fi-соединении, вы можете отключить Wi-Fi Assist. Перейдите в «Настройки» > «Сотовая связь» или «Настройки» > «Мобильные данные». Затем прокрутите вниз и коснитесь ползунка «Wi-Fi Assist».

О функции Wi-Fi Assist — служба поддержки Apple