User level: Level 1 (4 points)i have a new apple ID can not sync photos on apple tv
my old account was permanently locked. So I created a new one. I subscribe to apple on, all the apps work fine, except for Photos. They are in iCloud, but can not get two factor authentication to work at all. Airplay works great.
Posted on Nov 1, 2026 9:07 PM
User level: Level 10 (152,038 points)Nov 2, 2026 3:32 AM in response to magicrat60
Your photos in iCloud are vaulted in a section exclusive to your old Apple Account.
Either ask assistance from Apple to unlock the old account, or move all your (relevant) photos to the iCloud space for the new Apple Account.
For use with the new account, also sign out from the old account on all your devices, and sign in with the new account. You’ll run into trouble by trying to mix use of these accounts.
But first try securing any files that are in iCloud to a local disk.
If you forgot your password and can’t sign in to your Apple Account - Apple Support
If your Apple Account is locked, not active, or disabled - Apple Support
Originally posted at discussions.apple.com/thread/256387290