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Mac menu bar and window controls intermittently unresponsive

I have a Mac Neo and have a problems that I cannot figure out a wonder if it's the operating system. But when I turn it on, and start using it, the menu bar up top retracts and drop down as supposed to. But as usage goes on, it does quit retracting and dropping down. If it's dropped down, it won't retract. If it's retracted, it won't drop down. And there are times with the three color lights are not visible and therefore cannot shrink the window or close it. Any ideas would be helpful or is this a known problem? Rebooting or signing off and signing back on resolve the problem temporarily.

Thank you

2 replies

The issue you are experiencing with your menu bar failing to drop down, getting stuck, and the three color window controls disappearing is a known performance bug usually tied to the macOS graphical rendering engine (WindowServer) or a specific UI manager background process (MenuBarAgent / SystemUIServer).


Because the problem develops gradually over time and is temporarily fixed by logging out or rebooting, it indicates a software memory leak or background conflict rather than a hardware defect with your Mac.


When the menu bar or window controls stop responding, you can force the Mac graphics system to reload manually. This takes 2 seconds and usually restores functionality immediately:

  • Relaunch the Dock & Menu Bar: Open the Terminal app (found in Applications > Utilities), type killall Dock and press Enter. This refreshes the hiding/showing mechanism for both the dock and the top menu bar. 
  • Force Quit SystemUIServer: If the menu bar itself is frozen, open Terminal and run killall SystemUIServer. This instantly reboots the menu bar infrastructure. 
  • Restart Finder: Hold the Option key, right-click the Finder icon in your Dock, and select Relaunch


Beyond the quick fix, it is possible there are processes running in the background that are using significant resources. Check Activity Monitor, Memory tab (sort by Memory) to see what's running hard. Make sure that View menu > All Processes is selected, so you are seeing everything.

 

Activity Monitor User Guide for Mac - Apple Support


Confirm that you have sufficient free space on your internal storage. The absolute minimum is ~30-40 GB free space, and as a rule of thumb you should aim to have 15-20% of your total internal storage as free space. You can check the amount of free space you have on your Mac in a variety of ways:

  • Select your internal drive then click File menu > Get Info, check Available space

 

Note that on versions of macOS prior to Golden Gate, the ‘available’ space reported with the first two methods above was greater than the ‘free’ space reported by the second two methods. Apple corrected that confusion with Golden Gate, and as shown in the above screenshot, the available/free space is consistent across the different methods. For more details, see this User Tip.

 

Some steps to take to safely free up space:

Free up storage space on Mac - Apple Support

Optimize storage space on your Mac - Apple Support

How to free up ‘System Data’ and other st… - Apple Community

 

 

If nothing in the above reveals an obvious culprit, then appropriate troubleshooting steps are Safe Mode and creating a new user account to test. 

 

See if the problem is present when you boot in safe mode. That process performs some system cleanup and clears caches, and also disables 3rd party extensions that may cause problems.

 

Start up your Mac in safe mode - Apple Support


If that does not correct the issue, test in a new user account. A newly-created user account will have all settings at default, and if the issue does not occur in that new account then it provides guidance on what may need to be changed to correct the issue.

 

Add a user or group on Mac - Apple Support

 

Once the testing is complete, the new account can easily be deleted.

 

Delete a user or group on Mac – Apple Support


If you have 3rd party ‘protection’ software installed, that may be the problem. That includes:

  • Cleaners (software claiming to automatically free up space)
  • Optimizers (software claiming to make your Mac run faster)
  • Antivirus software
  • VPN software (unless provided by a school/employer to enable access to internal resources from a remote location)

 

Such 3rd party system ‘helpers’, ‘cleaners’ and ‘protectors’ do more harm than good. In fact, such products are completely unnecessary for macOS and the only ‘good’ (if you want to call it that) they do is to put money in the developers’ pockets. Cleaners and protectors cause compatibility issues, often after macOS updates. Commercial VPNs claim to hide your browsing activity from websites, and while that may be true those VPN providers just sell your browsing data to others. For the user, all of these types of software offer only harm…and if that is limited to harm to your bank account, then count yourself lucky. If you have installed such software, follow the developer’s instructions to completely uninstall it (note that some developers fail to provide instructions and their software installs can be pervasive, meaning the only way to truly remove it is to erase your Mac, reinstall macOS then restore your user files from a backup).

 

It might help to download and run EtreCheck, written by a long-time forum member. The free version is fine. Post the full report using the Additional Text button. No personal information is revealed. 

 

From what you're describing, I suspect this may be a macOS 27 software issue rather than a hardware problem with your MacBook Neo.


What's particularly interesting is that both the menu bar and the red, yellow, and green window controls become unresponsive, and restarting or logging out temporarily fixes things. This makes me wonder whether a macOS background process responsible for managing windows and the desktop is getting stuck.


1. Check for macOS updates.


Go to System Settings > General > Software Update and install any available updates.


Apple's update information:

Apple security releases - Apple Support (CA)


2. Turn off automatic menu bar hiding.


Go to System Settings > Menu Bar and change "Automatically hide and show the menu bar" to "Never."


Use your Mac this way for a while. If the problem disappears, the automatic hiding and showing behaviour may be involved.


Apple's instructions:

Change Menu Bar settings on Mac - Apple Support (CA)


3. Experiment with Full Screen mode.


When an application is in Full Screen mode, the menu bar and coloured window controls normally disappear. Moving your mouse to the top of the screen should reveal the menu bar, while moving it to the upper-left corner should reveal the window controls.


You can also use Control + Command + F to enter or exit Full Screen mode in supported applications.


This is worth testing, although I wouldn't consider it a permanent workaround.


Apple's instructions:

Use apps in full screen on Mac - Apple Support (CA)


4. Check for third-party application interference.


If you use utilities such as Bartender, Ice, Hidden Bar, or BetterTouchTool, try quitting them temporarily. Also consider disabling other applications that launch automatically when you start your Mac.


5. Try Safe Mode.


  • Shut down your Mac.( Do Not use Restart )
  • Press and hold the power button until startup options appear.
  • Select your startup disk.
  • Hold Shift and click Continue in Safe Mode.


Use your Mac for a while. If the problem doesn't occur, a third-party application or background utility may be contributing to it.


6. Try Mission Control when the problem occurs.


Press Control + Up Arrow to bring up Mission Control. Select another open window or desktop and see whether the menu bar starts behaving normally again. This isn't a guaranteed fix, but it's a useful test that doesn't require restarting.


Apple's keyboard shortcuts:

https://support.apple.com/en-ca/guide/mac-help/keyboard-shortcuts-mchlp2262/mac


My take on this:


I wouldn't rush into reinstalling macOS, erasing the computer, or assuming there's something wrong with the hardware. The symptoms suggest a possible macOS window-management problem, although Apple hasn't confirmed this exact combination as a system-wide bug.


If the problem continues, I'd report it to Apple Support using  Product Feedback  Be sure to mention that logging out or restarting temporarily restores normal operation