Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.
johnalex2
User level: Level 1 (5 points)

Help with submitting apps and getting a response from support!

Newly submitted apps are not being reviewed in a timely manner; seems like they are getting worse. If there is a question, I answer, then wait another week; get another question, I answer, wait another week, get another question, I answer, still no response. I get no response to support emails I sent, and if the app questions could come all at once, it would save time and effort for everyone. This was an expedited app for presentation to women and their families to help find support in the State of Alabama. It is super helpful to have this much info in one app, and it is going to miss its debut date at the rate we are moving. I have submitted many other apps and have had one or two questioned, but never waited this long to finally be approved. HELP, I have been working with Apple as a developer off and on for 43 years! I feel AI is running the show without any human intelligence oversight.

Posted on Nov 1, 2026 2:11 PM

2 replies

Limnos
User level: Level 10 (462,771 points)

Nov 2, 2026 4:21 AM in response to johnalex2

I suggest you read the reply by contributor brbo in this thread: App submission stuck "Waiting for Review"… - Apple Community


From: App Review Guidelines —> App Review Guidelines - Apple Developer

"After You Submit

Once you’ve submitted your app and metadata in App Store Connect and you’re in the review process, here are some things to keep in mind:

Timing: App Review will examine your app as soon as we can. However, if your app is complex or presents new issues, it may require greater scrutiny and consideration. And remember that if your app is repeatedly rejected for the same guideline violation or you’ve attempted to manipulate the review process, review of your app will take longer to complete. Learn more about App Review [ App Review - Distribute - Apple Developer ].

Status Updates: The current status of your app will be reflected in App Store Connect, so you can keep an eye on things from there."


From: App Review —> App Review - Distribute - Apple Developer

App review information

If your app requires specific settings, user account information, or special instructions, include these details in the App Review Information section of App Store Connect. If you don’t include this information, the app review process may be delayed and your app may not pass review.

For more details, view App Store Connect Help = Platform version information - App information - Reference - App Store Connect - Help - Apple Developer

If you still need to contact Apple about this, refer to this web page: App Review - Distribute - Apple Developer


Originally posted at discussions.apple.com/thread/256387155