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Cannot use Apple iTunes credit

i have apple itunes dollar but i can



[Edited by Moderator]

4 replies

"Cannot use Apple iTunes credit: i have apple itunes dollar but I can [...]For approximately 14 days, I have been unable to make purchases using my Apple Account balance, even though I have sufficient funds available. I do not use a debit or credit card. I purchase Apple Gift Cards with my own money and redeem them to add funds to my Apple Account.[...]"

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Finances Not Going Through:


Add an Applicable Method of Payment:

NOTE: You need at least one Method of Payment assigned to your account. There are only certain Methods of Payment you can use. So, see if something you can use is mentioned at the following link. If it is not there, then you just cannot use it.

Use the Following in the Oder Provided:

  1. Payment Methods that you can Use with your Apple ID - Apple Support
  2. Add a payment method to your Apple ID - Apple Support
  3. If your Payment Method is Declined in the App Store or iTunes Store - Apple Support


IMPORTANT:

PayPal: Using PayPal is an option for many; but not for all out there. If you do not want a Credit or Debit Card to be used with Apple, then PayPal seems the way to go about this. But, you'll have to add a Method of Payment to PayPal, itself.

No payment methods are valid in Bangladesh.


(265422)

The people on these boards are mostly other customers and won't know why you're getting that message. Use the Continue button in the dialog box.


(265420)

Dear Apple Community Team,


I am writing to seek help regarding an ongoing issue with my Apple Account.


For approximately 14 days, I have been unable to make purchases using my Apple Account balance, even though I have sufficient funds available.


I do not use a debit or credit card. I purchase Apple Gift Cards with my own money and redeem them to add funds to my Apple Account.


I have already contacted Apple Support multiple times. I have followed their instructions, waited for the recommended periods, and even tried making purchases from another device signed in with the same Apple Account. Unfortunately, the issue remains unresolved.


I was previously able to make purchases without any problems. However, this issue has returned, and I still have no clear explanation or permanent solution.


I have already spent approximately 4,300 BDT purchasing Apple Gift Card funds, and my money is currently stuck in my Apple Account balance.


This situation is extremely frustrating because I am unable to purchase something important to me, and the opportunity to purchase it may expire soon.


I kindly request the Apple Community team to guide me toward the appropriate Apple department or escalation team that can investigate this issue and provide a permanent solution.


I am not looking for another temporary workaround. I need to understand why my purchases are being declined despite having sufficient Apple Account balance.


Please take my situation seriously and help me resolve this issue as soon as possible.


Thank you for your time and support.


Best regards,


A concerned Apple customer


Bangladesh