User level: Level 1 (4 points)I was supposed to get 3 free months of Apple TV and Apple Music for purchasing a new phone, but I only received one month for each! In fact, I was even charged for Apple TV because I thought I still had 2 months left before I needed to cancel (fortunately, I got a refund). How can I get the 2 months I’m entitled to?
Posted on Nov 1, 2026 12:55 PM
User level: Level 8 (41,662 points)Nov 1, 2026 1:29 PM in response to Aeerdna
That offer is available in many locations. You may have received that notification, it comes to anyone who has made a qualifying purchase, but it then requires going to the Apple TV app to claim the offer. Upon going there it would have shown that only the standard trial was available before you accepted it. Normally that will happen if someone has a family sharing group and another member already claimed the offer. However, if there was an error that would have been the time to contact Apple and not after claiming the standard trial.
If you were going to contact Apple now all you can do is explain the situation, but the fact is that the terms do state that it is for new subscribers and you already used a trial so it will depend on if you get someone willing to grant an exception.
User level: Level 8 (41,662 points)Nov 1, 2026 1:08 PM in response to Aeerdna
Apple has the standard trial of 7 days for Apple TV, Apple Music offers one month. Typically the offer would not apply if another member in a family sharing group already accepted an offer. It will display what offer is available before accepted so if there were an issue one could do something before moving forward.
If you could attest that you were a new subscriber with no previous offer used the best thing would have been to contact Apple at that time. Since you went ahead and used a standard trial you would no longer be eligible for the 3 month offer.
You are still free to contact Apple but it is within their discretion and usually they don't grant exceptions when a trial has been used already.
User level: Level 8 (41,662 points)Nov 1, 2026 1:47 PM in response to Aeerdna
You didn't previously have a trial period, but instead of the 3 month offer you ended up claiming the standard trials. The one month that you received was the standard trial for Apple Music, and 7 days was the standard trial for Apple TV. Have a good one.
User level: Level 1 (4 points)Nov 1, 2026 1:18 PM in response to vazandrew
Maybe it’s different in other countries, but Apple TV launched the same month I bought my phone. In Romania, the promotion was that when you purchase an Apple product, you get 3 months of Apple TV. When I first set up my phone, I received a notification saying, "We’re offering you 3 months"—I even have a confirmation for it—but, in in reality, it wasn’t true. It feels unfair, and I’m not sure how to go about addressing this with them.
User level: Level 1 (4 points)Nov 1, 2026 1:36 PM in response to vazandrew
I haven't had a trial period, and I don't have a Family Sharing group, but I'll try to find a way to talk to them. Thanks anyway.
Originally posted at discussions.apple.com/thread/256387139