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How do I resolve issues with my banking app on iPhone 16 Pro?

Suddenly while filling out an application online~ example filling in date using rolling month, day, year.


Wont stay on the digit I select, furthermore the screen will come down and stop half way. Even thought I was not near the top of the screen.


this part is interesting. The app amusing happens to be my Banking app and as I’m typing a message to the bank every time I would hit the Return or it would completely delete anything that I had already typed.


it leads me to believe that this is an error within that app itself because I’m not having that issue here.

Another issue with that app is that I have never been able to keep a connection between my two accounts. Both are separate from one another and they connect through a program called

YODELL.

it never seems to keep the connection. Maybe that’s for security reasons however, when I do try to reconnect, this is the error message that I consistently get from my bank.


[Re-Titled by Moderator]

Original Title: Is this issue with my IPHONE 16 pro plus, or is it my banking App? Thank you. FRUSTRATED.

2 replies

The screen coming down could be the Accessibility setting Reachability. Go to Settings/Accessibility/Touch and turn it off.


For your banking app it sounds like its the app, but, perhaps a long shot (banking apps “hate” VPN):


Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. Updates sometimes "break" VPN, and it needs to be removed. If that fixes it, you can try reinstalling VPN, but probably shouldn't.

It is apparent you are facing an issue with the app and with the subsequent message to contact them due to the error you see. One thing I would add is if you have installed a VPN, many banking apps will not function properly and turning one off is likely not to solve the problem, it would need to be removed to test if that is the cause.