Level 1 (4 points)

Ipad 8th Gen Restore Problem

I have been using an Ipad 8th Gen for the last 3 years. I have updated the OS several times to 26.1 without a problem. I recently ran out os storage space to upgrade again and had to restore the ipad in order to update the OS. After restore, when I start up the Ipad it wants me to sign in to microsoft intunes. I dont have an intunes account and it wont accept my personal account. How do I get past this screen?

Posted on Nov 1, 2026 11:01 AM

2 replies

tillu_code

Level 4 (2,112 points)

Nov 4, 2026 8:57 PM in response to oldduffer48

That sign-in screen is Remote Management (MDM) enrollment, which means the iPad was registered to an organization's account at some point. Only that organization can release it. If you bought it used, ask the seller or the school or company that owned it to remove it from their device management.

sberman

Level 10 (280,982 points)

Nov 1, 2026 12:12 PM in response to oldduffer48

From Siri AI:

”An iPad requests a Microsoft Intune sign-in after a restore because the device is managed by a corporate or school network, and the restoration process requires it to re-enroll or verify its management profile. This behavior is a security measure to ensure that only authorized and compliant devices can access the organization's data and applications.”

Therefore, to proceed, you will need the assistance of whatever corporate or school’s network’s IT Administrator had managed this iPad in the past.

Originally posted at discussions.apple.com/thread/256387096