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How can I get a refund for an unauthorized App Store charge?

Apple took $49 out of my account and refused to give me a refund. I desperately need this money for my medical treatment. It was charged for the Muse app, despite the fact that I canceled the trial subscription straight away! What can I do to return my money now?




[Re-Titled by Moderator]

Original Title: Apple took my money!!

3 replies

How to see what you've been charged for

  • To see your purchase history, go to reportaproblem.apple.com.
  • Sign in with your Apple ID.
  • A list of purchases will appear. To see family members' purchases, select the Apple ID button and choose a family member.
  • To see the full receipt, including tax, tap or click the date.


If you don't recognise a charge - Apple Support (IN)



Report an unknown transaction or dispute a charge. On your iPhone, open the Wallet app and tap Apple Card. Scroll down and tap the transaction that you want ...


If you see an Apple Services charge you don't recognize on ...



Unknown Charge?

  1. App Purchase
    1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
    2. If you have an issue with an app on the App Store or billing --> Request a refund for an App Store or iTunes Store 
  2. Subscriptions
    1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
    2. You can also request a refund for a recent renewal of an in-app subscription purchase 



Refund Time

After receiving approval confirmation of refund, know the time taken in this Apple article --> See how long refunds take.



Ever accidentally buy something in an app or online? It happens to the best of us! Here are some ways to prevent it, depending on whose device you're using:


On Your Device:

  • Guided Access for iPhone, iPad, and iPod touch: This handy feature lets you lock your device into a single app and restrict certain areas of the screen. This is perfect for when you want to hand your phone or tablet to a child for them to play a game without worrying about them accidentally making purchases.Use Guided Access on iPhone - Apple Support


On Your Child's Device:



It could be Phishing


rushaniia wrote:
Apple took $49 out of my account and refused to give me a refund. I desperately need this money for my medical treatment. It was charged for the Muse app, despite the fact that I canceled the trial subscription straight away! What can I do to return my money now?
[Re-Titled by Moderator]
Original Title: Apple took my money!!

First did you follow the correct procedure to cancel the subscription and you cancelled it more than 24 hours before the deadline? See how to actually cancel a subscription, which if not followed, you may not have cancelled the subscription as it should have been done --> Cancel a subscription from Apple - Apple Support


Next, this is a user to user only forum, not Apple Support. If you have requested a refund and were refused, no one on this user only forum can do anything about being refused a refund. This link explains how to ask for a refund, but understand only Apple can approve a refund --> Request a refund for apps or content that you bought from Apple - Apple Support


Hello~ At this point …having been denied a refund you can contact Apple…


Contact Apple Support - Apple Support


Remember refunds are never guaranteed.


~Katana-San~