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Trashmop
User level: Level 1 (4 points)

iPhone duo bulge on hinge

iPhone Duo bulge on hinge.

I found a bulge 4 days after owning the phone that I picked up on release day October 23rd. I contacted Apple via chat and was told to take it into a store because the hinge will break and cause harm so I did. The Apple Store rep found the issue, wrote up a ticket and sent the phone to an Apple repair center. The repair center claimed they found no issue and sent me the phone back in the same condition. Im very disappointed in how the company handled this situation. There’s a clear indication on the hinge that is not normal that has been verified and noted it can cause potential harm.

Posted on Nov 1, 2026 2:02 AM

6 replies

LD150
User level: Level 10 (107,674 points)

Nov 4, 2026 3:43 PM in response to Trashmop

PS you are still within the 14 days return period which I would have done on day 4

Zurarczurx
User level: Level 6 (8,142 points)

Nov 1, 2026 2:05 AM in response to Trashmop

I'm not sure what help you are seeking here. We're just users and Apple doesn't read these board. The best you can do is take it to another Apple store for a second opinion.


Make sure you keep copies of all correspondence.

lobsterghost1
User level: Level 10 (233,174 points)

Nov 4, 2026 3:49 PM in response to Trashmop

Trashmop wrote:
Thank you, I understand my issue will not be fixed here. All I’m trying to do is bring attention to this issue. The more eyes the better.

What does you posting an issue with your phone do to bring attention to anything? This forum isn't intended for this. This is a user helping other users, technical support forum. You don't need technical support and there's not a thing any of us users can do about what Apple determined. If you're not happy, I'd return the phone for refund, which you are able to do within 14 days of date of purchase.

SravanKrA
User level: Level 10 (454,138 points)

Nov 1, 2026 2:09 AM in response to Trashmop

This is a user-to-user support community, so Apple is not directly involved here. Posting on this forum may not resolve your issue. I recommend taking your device to an Apple Store or an Apple Authorized Service Center for assistance.


Since the Apple Service Center confirmed your iPhone Duo is working perfectly, you might consider visiting another store to compare it with a display model for your own peace of mind.

LD150
User level: Level 10 (107,674 points)

Nov 4, 2026 3:35 PM in response to Trashmop

Trashmop wrote:
Thank you, I understand my issue will not be fixed here. All I’m trying to do is bring attention to this issue. The more eyes the better.

There is no issue according to the tech report. Nothing to fix. Good news surely?

Trashmop Author
User level: Level 1 (4 points)

Nov 1, 2026 2:09 AM in response to SravanKrA

Thank you, I understand my issue will not be fixed here. All I’m trying to do is bring attention to this issue. The more eyes the better.

Originally posted at discussions.apple.com/thread/256386862