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So_oblivion
User level: Level 1 (4 points)

iPhone App Store not using Apple Account balance for AppleCare+ purchase

Hi everyone,


I recently bought a new iPhone and was trying to purchase AppleCare+ (₹16,999 per year) through the App Store in India.


The auto-pay option was not working despite multiple attempts. The App Store then gave me the option to add money to my Apple Account balance to complete the purchase. I added funds in two transactions (₹15,000 and ₹1,999).


The balance is now showing correctly in my Apple Account, but when I try to buy AppleCare+, the payment page still asks me to add more money and does not allow me to use the existing balance. I am completely stuck — the money has been deducted from my bank account and is visible in the App Store, but I cannot use it for the purchase.


Has anyone else faced this issue? Is there any way to force the App Store to use the available balance for AppleCare+, or do I need to contact Apple Support to get the balance refunded?


Any help or advice would be greatly appreciated.


Thanks!


Posted on Oct 31, 2026 6:01 PM

2 replies

Limnos
User level: Level 10 (462,771 points)

Nov 2, 2026 4:51 AM in response to So_oblivion

Follow this path:


How apps, content, and subscriptions from Apple are billed - Apple Support

"In some countries and regions, Apple Account balance can’t be used for some subscriptions like AppleCare+."


That part has a link to: Payment methods that you can use with your Apple Account - Apple Support


Scroll down to India and the part about using account balance where it tells you to look at footnote #6 which says: "This payment method can't be used for AppleCare+ installment plans"



Niel
User level: Level 10 (756,437 points)

Oct 31, 2026 6:04 PM in response to So_oblivion

Account balance isn't a valid payment method for AppleCare+ subscriptions in India.


(265413)

Originally posted at discussions.apple.com/thread/256386689