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1Punkin
User level: Level 1 (4 points)

iPhone 17 Pro Max is overheating and too hot to hold

Dear Apple Customer Relations,


I am writing because I am extremely upset, frustrated, disappointed, and genuinely concerned about the safety of my iPhone 17 Pro Max, which I purchased approximately four months ago.


My phone becomes so excessively hot that I cannot comfortably hold it in my hands. The heat is so intense that it feels as though it is burning my skin. This is absolutely unacceptable, and I am very concerned that something is seriously wrong with this device.


I have been a loyal Apple customer for many years, and I have always trusted the quality and reliability of Apple products. That is why this situation is especially disappointing and upsetting.


I purchased a premium phone expecting a safe, reliable product. Instead, I am now afraid to use a device that I depend on for everyday communication. I should not have to worry about being burned simply by holding my cellphone.


I do not know whether this particular iPhone is defective, whether there is a battery issue, or whether another hardware problem is causing the overheating. However, I do know that this level of heat is not normal or acceptable.


I am requesting the following:



  2. An immediate review of this serious safety concern.


  5. A thorough inspection of my iPhone 17 Pro Max to determine why it is overheating.


  8. A replacement or another appropriate resolution under Apple’s warranty and applicable consumer protections if the device is defective.


  11. A written explanation of how Apple intends to address this matter.

I would also like this complaint escalated to the appropriate customer relations or product safety department.


I am not writing simply because I am dissatisfied with my phone. I am writing because I am concerned about my physical safety.


Please take this complaint seriously and contact me promptly with the next steps.


Sincerely,


Device: iPhone 17 Pro Max


Purchase Date: 3/18/26

Posted on Oct 31, 2026 1:54 PM

2 replies

Jeff Donald
User level: Level 9 (64,078 points)

Oct 31, 2026 3:31 PM in response to 1Punkin

Hi, while your loyalty to Apple products is admirable and much appreciated, you’re not addressing Apple or Apple Support.


Apple and Apple Support do not participate in the communities here. They only moderate our posts to insure all user guidelines are followed in regard to content and user behavior. Your comments will not be reviewed by Apple.


Apple iPhones have multiple safety features that monitor iPhone temperatures at multiple points and will shutdown your device in order to protect the user and internal components.


Everyone has different thresholds for temperatures and their sensitivity to heat. But if your device has not displayed a temperature warning and shutdown it’s no where near hot enough to cause personal harm or injury, in my experience and opinion.


You’re welcome to contact Apple Support and have your device diagnosed. Please have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple

Originally posted at discussions.apple.com/thread/256386646