I am having trouble with my Apple Music App, using a desk top computer with Windows 11. I spent a great deal of time online and by phone with an Apple representative. And even though he could not solve the problem, he explained a way to lead to a solution, which would involve making a second copy of my music files, deleting everything in my Apple Music, adding my original music file back into Apple Music, and getting specific music files or all of them, if there is a problem with the first music addition.
So, my question is this: is there anyone familiar with right clicking on specific songs in the Apple Music Library and the app crashing. Now there seems to be a difference between songs that have the cloud status 'matched' vs 'uploaded.' The uploaded songs seem to behave normally. But the matched songs, even though they will play on the Apple Music App, will, when right clicked, cause the App to crash.
It's not that I am disregarding the Apple Rep., but this problem makes no sense in light of the fact that I have never had this problem before, and the Apple Music App has been working fine up until yesterday. Before I contact a computer, repair person who MAY know how to fix the problem, I wanted to be sure and see if there are other Apple savvy people who are familiar with this problem.
#applemusiconwindows