User level: Level 1 (14 points)Just tried to use my Canon Pro-10 printer after upgrading to Golden Gate. The message is that the driver is incompatible. Tried installing the latest Canon driver and receive the same message. Any suggestions, can't seem to find a way to contact Canon and ask if there is a new driver coming.
Thanks!
Posted on Oct 31, 2026 11:00 AM
User level: Level 9 (72,871 points)Oct 31, 2026 11:24 AM in response to DaWalrus2
Based on user reports, macOS 27 Golden Gate has ‘broken’ printer drivers from several manufacturers. Note that in many cases, this is because those drivers use code for Intel processors and not Apple Silicon. Manufacturers have had 6 years to make the switch, they have not and now they have one year left. See below for the method to buy yourself one more year by (re)installing Rosetta 2.
The Canon Pixma Pro-10 supports AirPrint, which is the easiest way to connect to a printer and does not require drivers from the manufacturer, only an AirPrint-capable printer.
If you need to use the drivers from Canon for some reason, Rosetta 2 (the macOS engine for running Intel apps on Apple Silicon) is needed for some old printer drivers. Even if it was installed on your Mac previously, the upgrade to macOS 27 Golden Gate removed it for some users (me, included). Upgrades to macOS 27.2 (from Tahoe or before) reportedly no longer remove Rosetta 2 if it was previously installed. If Rosetta 2 is not installed and you launch an Intel app, you’ll be prompted to install it. That is what happened here, when I launched an app that I had used frequently on Tahoe then launched for the first time after upgrading to Golden Gate.
That prompt does not happen with a printer driver. Accordingly, it may help to install Rosetta 2 using Terminal. Apple provides instructions for that HERE. The short version is launch the Terminal app (find in Spotlight or in Applications > Utilities) and paste the following, then press return.
softwareupdate --install-rosetta
Note that if this enables your old printer drivers to work, you’ve only put off the inevitable. As the dialog box above indicates, macOS 27 is the last version that will support Intel-only apps (and printer drivers).
If that does not help, then the first step is to reset your printing system. Note that doing so will remove all your printers and you will need to re-add them, but that is Apple’s suggested method to solve printing problems.
Steps to Reset the Printing System
The next step is to re-add your AirPrint capable printer. Follow Apple’s instructions for that:
Print wirelessly from your Mac to your printer - Apple Support
User level: Level 1 (14 points)Oct 31, 2026 12:05 PM in response to neuroanatomist
THANK YOU!!!!! Installing Rosetta 2 and rebooting just bought me another year with my 10 year old printer!!! I have seen discussion that there is some distortion in the printing using AirPrint. I have not verified this since the problem is now solved!
Thanks again!
User level: Level 4 (2,358 points)Oct 31, 2026 11:14 AM in response to DaWalrus2
Upgrading the Mac operating system makes older, legacy Canon printer drivers incompatible. Re-add the printer using Apple's built-in AirPrint option instead of the old manufacturer software driver.
User level: Level 10 (169,253 points)Oct 31, 2026 12:01 PM in response to DaWalrus2
Update the Canon PIXMA PRO-10 printer firmware to “Ver.1.5” from November 2024.
Update macOS to macOS 27.2.
And yes, switch to using AirPrint. No need for vendor printer drivers, or any related old-driver issues.
Canon does have an AirPrint manual for this printer, and does list AirPrint in the technical specifications, but has inexplicably packaged that document in a DMG that has to be downloaded and mounted to read it.
Canon support info, manuals, firmware: https://www.usa.canon.com/support/p/pixma-pro-10
AirPrint: Add and manage printers on Mac - Apple Support
User level: Level 1 (14 points)Nov 4, 2026 10:11 AM in response to azaksalmarzur28
Just a quick note. After updating, my printer was added as an AirPrint printer. The quality of the prints leaves a lot to be desired. So, does it "work"? Yes and no. Technically, a print is produced, but it isn't good.
User level: Level 9 (72,871 points)Oct 31, 2026 2:19 PM in response to VikingOSX
Not suggesting that. The OP indicated a reluctance to switch to AirPrint based on reports of printing distortion when using AirPrint with that printer, and intends to continue using the Canon drivers. Support for Rosetta 2 will disappear from macOS 28.
User level: Level 9 (72,871 points)Oct 31, 2026 12:13 PM in response to DaWalrus2
Glad that sorted it for you. As you say, a year from now you'll need a different solution (or to not upgrade to macOS 28).
User level: Level 10 (131,878 points)Oct 31, 2026 2:12 PM in response to neuroanatomist
No reason that AIrPrint support for the Pro-10, Pro-100, or Pro-1000 will disappear in a year… 🤓
Originally posted at discussions.apple.com/thread/256386558