User level: Level 1 (4 points)not recognized transactions under (apple.com/bill) doesnt show up in purchase history or subscriptions so i couldnt file refund
talked to bank the cant do anything but cancel my card
[Edited by Moderator]
Posted on Oct 31, 2026 10:10 AM
User level: Level 10 (105,996 points)Oct 31, 2026 10:37 AM in response to jenin07
Sounds like your card has been compromised. In all cases of fraudulent charges, it is the bank that investigates the transaction and responsible for approving the fraudulent charge. Check with your bank again to see if there is an official dispute form that you may need to file where the support agent you talked to could not do that for you and they may be limited to just issuing a new card. If you are in Jordan, check with your Consumer Protections Agency with your government that regulates the banks and you may also file a complaint with them.
https://www.cbj.gov.jo/EN/List/Consumers%E2%80%99_Complaints_Report
If you want to contact Apple directly, you can do that here:
Contact Apple Support - Apple Support
User level: Level 10 (97,882 points)Nov 1, 2026 11:35 AM in response to jenin07
Thank you for reaching out. 🤗
Apple charges could be from subscriptions, app purchases or family sharing.
Check your purchase history in Settings ➢ [your name] ➢ Media & Purchases ➢ View Account ➢ Purchase History to see the exact charge and manage any subscriptions.
More information:
Need more help?
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (169,253 points)Oct 31, 2026 10:24 AM in response to jenin07
Here re the four usual causes, and what to do about each: Billed, but you didn’t buy? - Apple Community
Originally posted at discussions.apple.com/thread/256386543