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Hello. I have an unauthorized pending charge of USD 6.49 for Instagram Meta One Essential.

Hello. I have an unauthorized pending charge of USD 6.49 for Instagram Meta One Essential. I never subscribed to this service or approved this payment. I already submitted a fraud report. Please investigate this charge and help remove the billing restriction on my Apple Account so I can download free apps again.

3 replies

Sorry but no one here can be of any assistance to you. Apple Support is not here and we are all just fellow users in these user-to-user forums. What we can tell you is that the only way someone could make a charge to your Apple Account would be if they know both your Apple Account userid and password, or where in physical possession of your device. Any family members involved? Until the balance is either paid or refunded you will not be able to download anything from the App Store.


Request a refund for apps or content that you bought from Apple - Apple Support


Thank you for reaching out. 🤗


Apple charges could be from subscriptions, app purchases or family sharing.


Check your purchase history in Settings ➢ [your name] ➢ Media & Purchases ➢ View Account ➢ Purchase History to see the exact charge and manage any subscriptions.


More information:


Need more help?


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

The big question would be, who has your Passcode to your device? If you did not make the purchase, then anyone you have given your Passcode to use your device is authorized by you to make purchases also. If you did not want them to make purchases, then you would need to be proactive to take the necessary steps to prevent that from happening, such as Screen Time restrictions or requiring a unique password for purchases.


If you share your Apple Account with anyone else, they can do it on their device where you would be responsible for those purchases. It is not possible to sign in your Apple Account on another device without your credentials, including the verification code sent to your device when using Two Factor Authentication. To check if there is another device able to make purchases on your Apple Account, go to Settings > [name on top], and scroll to the bottom.